Lev Vault product FAQ

Lenders don't need to create accounts to access deal rooms. You can set access controls at the individual lender level: either public links (anyone with the link can access) or invite-only access that requires email verification. With invite-only access, when lenders click the vault link, they enter their email address and the system verifies them based on their domain name (like their bank's domain). They'll receive a two-factor authentication code to complete access. You can customize folder organization and choose different access levels for different lenders on the same deal.

Currently, Lev's task system does not integrate with Outlook calendars to display tasks directly in your Outlook interface. While Lev can work with Outlook email integration, the task management features remain within the Lev platform.

The document upload process is designed to be intuitive and will guide you through what's needed. When you reach the document upload section during deal creation, the platform will provide a helpful list of required documents that you should request from the borrower. This list serves as a good reference for what materials you'll need to gather. The exact documents required may vary depending on your deal type and loan structure, but the platform will walk you through the specific requirements for your situation.

The loan request information is populated from the basic deal details you input when filling out the loan request page, including loan amount, property details, and financing requirements. In some cases, this information may be overridden or supplemented by any loan request documents you upload to the system. This represents your financing ask and requirements for the deal.

The deal room link in your outreach templates is a custom link that connects lenders to the documents and resources you've uploaded for your deal. When lenders click this link, it provides them seamless access to your offering memorandum, deal facts, and other resources without requiring them to sign in. The link is tied to the lender's email domain for automatic authentication. If you haven't uploaded documents yet, you can remove this section from your template and add it back once your deal room is ready.

Admins and deal owners can see the full commission breakdown. A non-admin or viewer only sees their own commission and payout — not what other team members are paid.

The 'Other' lender category includes contacts that don't fit into traditional lender types like banks, credit unions, or debt funds. This typically applies to family offices, private lenders, or other non-traditional financing sources that you've manually uploaded to your network. Lenders in the 'Other' category will only appear if they're in your My Network tab - they won't be suggested by the AI matching system since they fall outside standard lending institution categories.

You can create separate vaults for specific lenders in addition to your main vault that goes to all lenders. To create a lender-specific vault, create a new vault and click the plus sign in the top right corner to manage access. This will show you all the lenders from your lender list, and you can select which specific lenders should have access to that vault. Only the selected lenders will be able to view the documents in that vault, while your main vault remains accessible to all lenders you've shared it with.

Vaults function like secure Dropbox folders for sharing deal documents with lenders. When you create a deal, a default "deal room" vault is automatically created containing basic documents like your offering memorandum and financial model.

Lenders don't automatically receive vault access when you send them deals - you must explicitly include vault links in your outreach emails. You can choose from three permission levels: public (no verification needed), domain-restricted (anyone at the lender's organization), or invite-only (specific contacts only).

For sensitive documents or specific lender requests, you can create private vaults with custom document sets. This allows you to track exactly what information each lender has received, which is helpful for negotiations and maintaining security throughout the process.

Use a tiered approach with your deal vault. Start with a general "deal room" vault containing only essential documents that help lenders move from initial interest to term sheet - such as your deal book, executive summary, sponsor bio, and basic property information. Don't include every document upfront. Once lenders express serious interest or request specific information, create private vaults tailored to individual lenders with additional detailed documents. This approach keeps initial outreach focused while allowing for deeper document sharing as conversations progress.

The platform offers a beta AI tool accessible from the home screen that can help with two main functions: 1) Creating deal skeletons - you can upload a loan request or quick write-up, and the AI will generate a basic deal structure that you can then complete with additional details, and 2) Generating reports on your existing deals, including lender response rates, deal status updates, and performance across all your deals. This feature is in beta, so additional use cases are being added based on user feedback.

There are three vault access levels you can set for each lender: 1) Public - Anyone at the lender's organization can access the vault without verification once they have the link. 2) Organization - Anyone at the lender's organization can access the vault, but they must verify their identity with email and two-factor authentication. 3) Invite Only - Only specific individuals you directly invite can access the vault. You can customize these permissions for each lender individually, allowing you to be more restrictive with new lenders and more open with trusted partners.

The borrower data room has configurable permission controls that you can customize based on your security needs. You can set it up as a public link, make it private for only invited people, or create completely private access where users must verify their email address before gaining entry. The system uses similar security measures that are currently available for deal rooms, giving you full control over who can view and access the uploaded documents.

Yes, you can send individual files directly to lenders instead of deal room links. Upload your documents to the deal's Resources section, then when sending outreach emails, you can attach specific files directly to the email rather than sharing the entire deal room. This is helpful when working with lenders who have firewalls or security restrictions that prevent them from accessing external links. However, note that creating a deal room still requires uploading some type of offering memorandum to activate the deal room functionality.

Vaults and deal rooms are the same thing - think of them like a secure Dropbox for sharing files with lenders. Every deal automatically creates a general "deal room vault" that contains high-level documents (like your memo and pro forma) to help get lenders from initial interest to a term sheet. You can also create private vaults for specific lenders or groups of lenders when you need to share sensitive documents or information that you don't want all lenders to see. For example, if a lender provides a term sheet and requests specific financials, you can create a dedicated vault just for them rather than adding those documents to your main deal room.

When you upload documents to Lev, the AI serves two functions: it creates an automated 8-10 page offering memorandum (deal book) with executive summary, marketing overview, and property details, and it builds an interactive data room similar to Dropbox. The AI processes any documents you'd typically share with lenders - the more comprehensive your uploads, the better the output. All uploaded files become part of the data room that lenders can access through custom shareable links. This gives lenders everything they need in one organized location, from the initial deal book through supporting documents like leases, appraisals, and financial statements.

Deal rooms are currently only accessible to lenders. However, once your deal room has been generated, you can download a PDF version of the deal book and share that with borrowers or other stakeholders. While they won't have access to the interactive deal room features, they'll be able to review the complete deal book content through the PDF.

The data room is an interactive document sharing platform that functions like a secure Dropbox for lenders. When you publish your offering memorandum, it creates a data room that features your OM in the center along with other relevant deal documents like fact sheets and supporting materials. Lenders can access this data room through a secure link that you can share directly or include in a PDF download. This link can be customized or disabled based on your preferences.

Lenders only see documents that you specifically add to a vault and share with them. Documents uploaded to your deal are not automatically shared - you have full control over what each lender can access. You can create a general deal room vault for initial outreach with high-level documents, then create private vaults for specific lenders with more sensitive information. Each vault has customizable permission settings including public access, organization-based verification, or invite-only access. Your data remains completely private to your team unless you explicitly share it.

You have full control over vault access and can configure vaults for specific deals or share them across multiple deals. To manage access, click "Share" in the vault and add or remove names from the permissions list. You can also set specific authorization levels and verification requirements. We recommend starting with a general vault for initial deal information, then creating lender-specific vaults as term sheets get signed and more sensitive documents are requested. You can create as many vaults as needed - organize them by document type (financials, tax returns) or by specific lender groups based on their requirements.

No, lenders do not automatically receive notification emails when you grant them vault access. This is intentional - we don't want lenders receiving vault access notifications before you've confirmed their interest in the deal. Instead, when you send outreach emails to lenders, they automatically receive permission to view the vault, but you must manually share the vault link with them. You can set up an automated agent to send the deal room link only after a lender responds with interest, or you can manually share the vault using templates like 'share deal book' from the outreach section.

No, uploaded files are not automatically shared with lenders. When you upload files, they are stored in the deal's resources section and remain private until you explicitly share them.

Files are only shared with lenders when you:

1. Create and send a debt memo or debt package (which pulls from your uploaded files)
2. Share them through the deal room feature
3. Send them a deal room link that provides domain-based access to your documents

You have full control over what gets shared and when. You can also choose whether to add lenders to your network or keep them deal-specific when uploading contact information.

No, we recommend not including vault links or attachments in your initial outreach email. This helps avoid spam filters since the email comes directly from your address. Instead, send a simple deal summary with key information: property type, loan type, loan amount, sponsor location, and property location. This allows lenders to quickly assess interest without triggering spam filters. After a lender responds with interest, then you can send them the vault link with detailed documents. For additional vaults created later in the process, you'll need to copy the link directly from the specific vault page rather than using the outreach tool.

Uploading documents early saves time and enables important platform features like automatic memo generation. The document management system also tracks the full communication history and lifecycle of your document requests. When lenders respond with attachments via email, the AI automatically identifies document types, organizes them appropriately, and updates task statuses. This creates a comprehensive audit trail showing when documents were requested, received, and shared with specific lenders, making it much easier to manage the entire deal process compared to handling everything through separate emails.

Yes, you can add documents to the vault after launching your deal. You can upload files directly from your computer to the deal resources, and these will be available when creating new vaults for lenders. If you need to send documents to lender sharefiles or portals, you can download files from your deal vault and manually transfer them. When sending emails through the platform, you can attach documents using the paperclip icon, which gives you access to all files in your deal resources as well as the ability to upload new files from your computer.

The automated response system uses AI to determine when to send deal room links based on the type of lender response. If lenders make specific requests like asking for a meeting or requesting very specific files, the system won't automatically send the link. However, if they generally express interest and ask for the deal package without specific requests, the automated response will be triggered and send out the deal room link. This feature helps reduce manual work and keeps deals moving forward.

You can choose the workflow that works best for you. While you're welcome to continue using email-based processes, creating a private vault can help you organize and compile documentation in one centralized location. This makes it easier to find information and respond to future requests without having to search through multiple emails. To create a new vault, simply click the "create new vault" option in the platform.

Think of your initial vault as a starting point, not a complete package. For first outreach to lenders (especially those not in your network), don't send the vault immediately - just send a brief introductory email about the property and your team. The vault becomes important when lenders express interest and ask for materials. Focus on including: a comprehensive deal book with executive summary, property details, loan request information, and market overview; sponsor bios; and any financial models you've prepared. You don't need every document initially - items like lease amendments, phase reports, or extensive photo galleries can be added later based on specific lender requests.

Lenders don't create accounts on the platform - they only access what you directly share with them. Even after you add lenders to your deal and hit publish, you still need to manually send them the deal room link for them to view it. Adding lenders to the deal simply gives them permission to view it once they receive the link. When you send lenders the deal room link (copied from the deal room page), they can interact with your deal package and view all the documents you've included. If you only send them a PDF version instead, that's all they'll see - they won't have access to the interactive deal room.

The deal room is Lev's file sharing feature that allows you to consolidate all deal-related documents in one place and easily share them with lenders. Users particularly appreciate this feature because it streamlines the sharing process and keeps everything organized. Lev is continuously working to improve the process and reduce manual work required to create professional-looking deal books.

No, you can set up your company profile once in Settings under 'My Profile' and 'My Company'. This information automatically pulls into any 'Meet the Team' slides built within your memos. You can include details like liquidity, net worth, assets under management, and background information. Alternatively, you can upload company documents to your Files section and pull them into specific deals as needed. When uploading documents, you'll have the opportunity to properly label each file so lenders can easily identify what each document contains.

Yes, you can start lender outreach with minimal deal information. Focus on getting the essential details accurate - property address (for correct market matching) and loan request amount within the right range. You can estimate other financial inputs initially and edit them later. This allows you to see your potential lender list and even start preliminary conversations with lenders before finalizing all deal details.

Lenders only see the information you explicitly share with them - they don't automatically receive all the financial details you enter during deal creation. When you first reach out to lenders, it's recommended to send a clean email without attachments or data room links. The financial information you input is used to populate AI-generated deal books and organize data room materials, but lenders will only see this information if you specifically send them those materials. In the data room, lenders can view documents marked as available to all lenders, and they can request access to additional documents that require approval. You'll receive email notifications when lenders request additional materials, and you can approve or deny these requests.

To remove files from your deal, go to the Resources section and locate the file you want to delete. Click on the three dots next to the file, then select either "Delete" or "Remove from deal." If you want to keep the file hidden but not deleted, you can change the file permissions to "by request only" so it won't be visible unless specifically requested.

Deal room access is controlled automatically through domain name verification. When lenders request access, they enter their email address and the system verifies their domain (e.g., @examplebank.com). The approval process happens automatically on the backend - there's no manual approval required from you. The system uses the domain name to authenticate the lender, similar to two-factor authentication. Each lender receives a custom link embedded in your email thread that's specific to their domain.

Currently, sponsors cannot upload documents directly through the portal, but this functionality is being developed as part of Lev Vault. In the meantime, you can use the task assignment feature to request specific documents from sponsors. You can assign different documents to different team members at the sponsor company and send automated requests for only the files you need at each stage of the process. The system will track who owes which documents and allow you to follow up accordingly.

There are three ways to share deal room access with lenders:

1. Download and send documents directly - The least efficient method, as you're sending individual files rather than providing platform access.

2. Copy the general deal room link - This creates a shared link that any lender you've contacted can access using their business email. However, lenders will see a simplified view without full platform navigation.

3. Use lender-specific links (recommended) - Go to the Outreach tab and find the specific lender's email conversation. Each lender has their own secure deal room link that only they can access. This is the most secure option and provides the best user experience.

For initial outreach, it's generally better to wait until the second contact before sharing links with new lenders to avoid spam filters. For existing relationships, you can include the link in your first message.

When lenders access your deal room, they'll see the same document view that you see on your end. To request additional documents, lenders need to scroll down in the deal room where they'll find the files available for request.

If lenders are having trouble locating the document request feature, you can guide them to scroll down past the initial documents (like the offering memorandum) to find the section where additional files can be requested. The interface shows both available documents and requestable items in the same area.

For the best experience, consider using lender-specific deal room links from your Outreach tab rather than the general deal room link, as these provide a more streamlined access experience.

Yes, you can upload documents in bulk by clicking the upload button or cloud icon in the resources section. The platform provides recommended document categories for your specific project type. To see these recommended documents, scroll down to the Resources section and click on "Prepare Deal Package" - this will show you the recommended document types for your particular project. You'll also find options like "Supporting Documents" with dropdown menus that reveal additional categorization options.

Currently, lenders can download files that are shared with them but cannot upload files or make live edits to shared documents. The ability for users to edit certain data like lender program information is planned for the future, but requires careful verification to maintain data integrity across the platform.

Yes, the deal room displays all the materials you've uploaded to your deal. It functions like an interactive file repository where you can access and share all your deal documents. The platform reviews these uploaded files to generate deal book information and other materials based on your submissions.

Several new features are in development to enhance your workflow:

Enhanced Deal Room: An improved AI system that can automatically generate professional offering memorandums (6-10 slides) from your uploaded materials including rent rolls, photos, and existing documents. This process will reduce what typically takes two weeks down to 5-10 minutes.

Outreach Automation: Advanced email tracking and task management in the network tab that will automatically create follow-up reminders when contacts haven't responded or when you're waiting for materials from clients or lenders.

Lev Vault: A comprehensive closing software tool that will allow you to handle deal closings entirely within the platform instead of using external systems.

Once documents are uploaded and processed, you cannot remove them at later stages of the deal setup. However, you can remove documents during the initial upload phase before proceeding. If a document is removed after being processed, any facts that were extracted from that document will also be removed from your deal. For best results, carefully review your document selection before uploading.

Yes, you can share external data room links rather than uploading files to Lev. You can include the link in your executive summary or other communications, and lenders will be able to click on it to access your data room. This approach is particularly useful when you already have files organized in another platform and want to avoid duplicating work by downloading and re-uploading hundreds of files.

Sponsor information is populated from the basic information tab when you upload your deal, not from uploaded documents like resumes. To add more detailed sponsor information, go to the Network tab and update the sponsor profile. You can include details like location, assets under management, website, and other relevant information that will help flesh out the sponsor presentation.

When you use Lev's email templates or custom deal room links, lenders bypass Lev branding entirely. The custom links take lenders directly to your deal room without showing any Lev interface. These links are domain-specific and whitelisted for each lender, ensuring a seamless experience that appears to come directly from your organization.

You can easily modify vault contents at any time, even after sharing with lenders. To add files, click "Add Content" within the vault and select from your uploaded resources, or use "Upload Files" to add new documents directly. You can also add files to specific vaults directly from the Resources tab by selecting which vault they should go to. To remove files, simply deselect them from the vault. Changes are reflected immediately for anyone with vault access.

Vault links generally work well with most banks and lenders, and our reputation continues to grow in the industry. However, some banks may have security restrictions that prevent them from clicking external links. In these cases, lenders will typically let you know and suggest alternative file sharing methods like their own secure portals or approved platforms. You have two main sharing options: public links (accessible to anyone with the link) or secure links that require email verification against your approved contact list. For maximum security, we recommend using the email verification option where recipients must enter their email address to access the vault.

Absolutely! You can continue using traditional email attachments if that's what works best for your workflow. The vault feature is optional, and you should use whatever method makes you most comfortable and efficient. Many users find vault helpful for organizing large document sets, but there's no requirement to switch from your current email-based process.

To manage memos: 1) To delete old memos, go to the Resources tab and click on the memo you want to remove. 2) To create a new memo, upload your files to the Resources tab using 'Add Content,' then click the dropdown and select 'Create Memo.' 3) To republish an updated memo, simply hit 'Publish' again and it will update to the newest version. 4) Published memos live in the Resources tab of your deal and can optionally be added to specific vaults. You can edit, rename, or download memos as PDF or PowerPoint files at any time.

The vault works well for most users, but if someone has difficulty accessing it due to technical challenges, you can export your documents as PDFs and send them directly via email. The vault also allows you to easily copy files between different vaults without re-uploading, so you can create customized file sets for different recipients as needed.

Yes, you can download documents from the platform as either PDFs or PowerPoint files, edit them externally, and then upload the updated versions back to your vault. To make your custom document the main featured file: 1) Upload your edited PDF to the vault using 'Add Content', 2) Click the three dots next to the file, 3) Select 'Set as Featured'. This will display your custom document prominently in the vault's main space.

Post-LOI checklist and deal management features through the vault are currently in development but not yet available. In the future, you'll be able to create additional vaults specifically for deals that have moved past the LOI stage and manage closing checklists within those vaults.

Lenders don't create accounts on the platform. When you share a vault link, they access it directly through their browser and enter their email for verification based on their domain name. You control exactly what content appears in each vault by selecting which files to include. Even after adding lenders to a deal, you must manually send them the vault link for them to gain access. Lenders can view and download the files you've shared, but they cannot edit or upload anything.

Lev Vault offers flexible file sharing through deal rooms that act like a secure Dropbox. You can share files in two ways: send a vault link that gives lenders access to an organized deal room with your featured documents and supporting files, or attach individual files directly to emails for lenders with strict firewall restrictions. The vault is particularly useful for organizing different file sets for different lenders while maintaining control over what each party can access.

Yes, you can send clients and borrowers a direct link to upload documents to the vault. This feature allows borrowers to upload files directly, and you can also share checklists with them to track task completion. The vault link is sent as a hyperlink, not as a file attachment, making it easy for clients to access and interact with your document requests.

Documents sent as email attachments do not automatically upload to the vault from your regular email responses. However, when clients respond to vault document requests with email attachments, Lev's AI can automatically identify the document type, match it to the appropriate task, and organize it in the vault. This helps track the full communication history and lifecycle of document requests throughout the entire deal process.

To add files to your deal's vault:

1. Navigate to your deal page
2. Click on the "Resources" tab
3. Click the "Add Content" button

You can add files from documents you've already uploaded to other parts of the platform, or upload new files directly. The resources tab is specific to each individual deal, so files added there will only appear in that deal's vault.

Lev Vault is Lev's file storage and sharing system that replaces the previous deal room functionality. It allows you to securely store and share deal documents with lenders through customizable access controls. You can organize documents for different stages of the lending process and share them via direct links or email attachments. Lenders access the vault for free and don't need Lev accounts. Future enhancements will include checklist functionality to guide you through the closing process after signing term sheets.

When you upload files to a vault and share the vault link with lenders, they will be able to see all the content you've added. To upload files, click "Add Content" in the middle of the screen to select and upload documents specifically to that vault. Only the files you choose to add will be visible to recipients when you share the vault link.

You can prepare your vault by adding documents like comps and underwriting materials that you want to share with lenders. However, it's often more efficient to focus on adding lenders to your deal and getting your initial outreach emails sent first. The lender matching process typically takes a minute or two, so you can set that up while preparing your vault content.

Yes, you can rename files in your vault. To rename a file, click on the file and select the "rename" option. You can also hover over a file to see its full name and details, or click on the information icon to view complete file information. This is particularly helpful when you need to clarify file versions or dates, such as changing a generic filename to something more specific like "Pro Forma - October 2024."

To delete files from your vault, go to the "Resources" section at the top of the page. Select the file you want to remove and click the delete button (you'll see three buttons on the side of the file). You can also close the file tab and hit delete. This is useful when you need to replace an outdated document with a newer version. Remember that having the correct information uploaded initially will save you time and reduce the need for duplicative editing work later.

The recommended documents you see when creating a deal room represent the files that lenders most commonly request. Document preferences can vary depending on the specific deal and lender type. Lev is currently developing a more robust file collection process that will help you track and organize documents before launching a deal, and will provide guidance on which specific documents to prepare based on the type of lender you're working with. This will streamline the document sharing process throughout the entire deal lifecycle, from initial outreach through closing.

No, uploading documents to your deal keeps them completely private until you explicitly choose to share them. You have full control over what gets shared and with whom. You can share files in two ways: attach them to emails sent through Lev, or create vault sharing links (similar to Dropbox) with customizable permission sets for each lender. Nothing is visible to external parties until you actively share it.

Lev Vault allows you to create customized document request lists and assign specific tasks to different contacts at the borrower's company. You can select which documents you need from a comprehensive checklist, assign them to specific individuals, and request only the files you need at each stage of the process. The system automatically notifies assigned contacts and tracks what documents are still needed. You can request updates from individual contacts or reach out to the entire borrower team at once.

Lev Vault offers multiple levels of document access control. You can set documents as shared with your entire company, private to yourself, or shared with specific deal team members. Beyond role-based permissions, you can control access at the individual person level, allowing you to share private files with specific people rather than entire groups. For example, if your deal team has 10 people with different roles, you can choose to share certain sensitive documents only with administrators or other specific individuals.

While this feature is not currently available, it's something that could be built. The concept would work by comparing your uploaded documents against a required document list (such as from a purchase agreement or lender requirements) and automatically flagging any missing items. This would eliminate the manual process of creating exception lists and help ensure you have all necessary documentation before submitting to lenders or other parties.

Currently, Lev Vault doesn't support copying entire folder structures from external platforms like Dropbox - files must be uploaded individually. However, you have a couple of alternatives: You can use the attachments feature when communicating with lenders to attach folders directly from your computer or access your Dropbox files. Alternatively, you can share your existing Dropbox links directly in your communications rather than re-uploading everything. You can also reply to email threads with attachments as long as you stay on the same thread.

When you have phone conversations with lenders that aren't captured automatically, you can manually update their status by clicking the dropdown menu and selecting the appropriate response (such as "Interested"). To keep detailed records, click on "Activity and Notes" to add your own notes about the conversation. If the lender provides terms during the phone call, you can add them manually by clicking "Terms" > "Add New Quote" or use the "Upload with AI" button to either type in the terms or upload a PDF term sheet for automatic parsing.

No, lenders don't need to create accounts to access the vault. Access is verified through their domain name (such as @valleynationalbank.com). When they click the vault link, the system detects their domain, prompts them to enter their email address, and sends a two-factor authentication code for secure access. The vault allows you to organize files however you want and provides lenders with one-click access to all deal documents without the hassle of account creation.

A file can belong to as many Deals as you need. Files in Lev are managed globally, so adding a file to another Deal doesn't remove it from the first — the same file can live in multiple Deals at once. That's also why the All Files page doesn't support folders: a single file can appear across many Deals.

Yes. To add several files to another Deal in one step, put them in a folder, then move that folder from the first Deal to the second. Moving a folder this way doesn't remove the files from the original Deal — the same files can belong to both Deals at once. To move an individual file, click the ⋮ button next to it and select Move.

Yes. In a checklist template you can set a relative due date for each task — for example, the rent roll is due three days (or weeks, or months) after you apply the template — calculated from the day you apply it. You can also set an internal team member as the assignee. Assignees are internal-only, so a task can't be assigned to an outside contact.

Yes. When internal users are assigned tasks, Lev emails them a summary. It batches everything assigned within about a 10-minute window into one email, so applying a template that assigns five tasks — plus another task a minute later — sends a single digest rather than one email per task.