Current Retention Periods
Currently, most data is retained indefinitely while your account is active:
We are developing formal retention policies and will update this page when they are established.
When you close your account, data is deleted upon request. See the Deletion section below for details.
Deletion
How Deletion Works
When data is deleted from Lev:
Requesting Deletion
What you can request deleted:
How to request:
Email trust@lev.com with:
- Your account email
- What you want deleted
- Any specific timeframes or data types
Timeline: We process deletion requests within 30 days.
What Can't Be Deleted
Some data may be retained even after deletion requests:
Soft vs Hard Delete
Default behavior (soft delete): When you delete something in the app (a deal, a document), it's hidden from view but the data is preserved. This allows for recovery if you deleted something accidentally.
Hard delete (on request): When you explicitly request data deletion via trust@lev.com, we perform hard deletes that remove data from our systems.
Backups
After deletion: Data deleted from active systems remains in backups until those backups rotate out of the 30-day window.
Data After Account Termination
When you terminate your account: