Lev Memo

Lenders only see documents that you specifically add to a vault and share with them. Documents uploaded to your deal are not automatically shared - you have full control over what each lender can access. You can create a general deal room vault for initial outreach with high-level documents, then create private vaults for specific lenders with more sensitive information. Each vault has customizable permission settings including public access, organization-based verification, or invite-only access. Your data remains completely private to your team unless you explicitly share it.

The AI automatically tracks lender conversations as long as they remain on the same email thread. When lenders pass on deals, the AI recognizes the context and updates their status accordingly. If a lender provides detailed feedback (like specific reasons for passing), the AI captures this information and updates both the deal status and the lender's program data for future reference.

For conversations happening outside of Lev or if you need to connect an existing email thread to a deal, you can forward the email chain to assistant@lev.com with a note specifying which deal to add it to (either by deal name or the 5-digit deal ID from your URL). The AI assistant will process this within about 15 minutes and map the conversation to the correct placement table.

When you see 'Add to Deal' next to a lender, it means you don't have a specific contact at that institution and will use Lev's recommended contact. When you see a dropdown showing 'Lev's Recommended Contact,' it means Lev has a vetted, responsive contact at that lender who is known to be active and a good fit for deals.

Lev's recommended contacts are preferred when you don't have an existing relationship, as they're vetted for responsiveness and are confirmed to be at the institution. However, if you have your own established contact at a lender, it's generally better to use your relationship unless you're unsure about the strength of that connection.

Lev's lender data comes from three main sources: public county records showing historical transactions, live deal feedback from the platform, and direct validation with lenders through Lev's capital markets team. The platform continuously updates this information as new data points come in.

Lev has an in-house capital markets team that actively researches lenders and maintains data accuracy. When the AI flags inconsistencies (like a lender saying they no longer do certain deal types), the team contacts lenders directly to verify and update their programs. Many new lenders also approach Lev directly since there's no cost for them to be included, and they benefit from receiving qualified deal flow that matches their lending parameters.

You have full control over vault access and can configure vaults for specific deals or share them across multiple deals. To manage access, click "Share" in the vault and add or remove names from the permissions list. You can also set specific authorization levels and verification requirements. We recommend starting with a general vault for initial deal information, then creating lender-specific vaults as term sheets get signed and more sensitive documents are requested. You can create as many vaults as needed - organize them by document type (financials, tax returns) or by specific lender groups based on their requirements.

Your email signature should automatically populate when sending emails. To set or update your signature, click on your name in the bottom left corner, select "Settings," and scroll to the bottom of the page where you'll find the signature block field. Enter your signature information there. If your signature isn't appearing automatically, you can manually add it to email templates by clicking "Inputs" and selecting "Signature" at the bottom of your email content.

The AI memo generator can extract information from uploaded Excel files, including rent rolls, budgets, and other financial data. However, it does not perform any calculations like CAGR - it only pulls existing data from your uploaded documents. The AI will summarize and organize the information you provide, but it won't make anything up or calculate new metrics. For best results, make sure your uploaded files contain clean, organized financial information and avoid uploading too many documents at once, as this can confuse the AI when determining what information is most important for your memo.

Lev automatically generates match status based on lender program data compared to your deal criteria. When lenders show as 'not a match,' it's typically due to misaligned market areas, loan sizes, or asset types. To understand why a lender isn't matching, click into their profile and review their verified programs. For lenders you manually add to the system, they may show as 'insufficient data' or have no match flag if Lev doesn't have program information for them. These manually added lenders will appear in the 'other' filter on your lender list, and you can still add them to deals regardless of match status.

There are two types of email templates: outreach templates (for initial contact) and general templates (for follow-ups). Outreach templates include subject lines since they create new email threads, while follow-up templates don't need subject lines as they continue existing conversations. To customize templates globally, use the 'Actions' menu and select 'Launch to new lenders' - any edits you make will apply to all lenders in that launch. Each lender receives their own separate email thread. You can also create custom templates from the template dropdown menu. Focus on key information lenders need: who you are, property type, loan type, loan amount, and location.

Limited access allows you to track email conversations only for threads that are started through the platform on a deal-by-deal and contact-by-contact basis. Full access includes everything from limited access, plus the ability to pull in historical email conversations with connected lenders from your past communications. The platform only pulls conversations that reference deal names and are with recognized lender domains in our database - not personal emails or sensitive correspondence. You can change between access levels at any time.

First, register your mobile number in your account settings. When you click a lender's phone number, the system will call your registered mobile number with a verification code to enable call forwarding. Once verified, future calls work like this: click the lender's number, answer your phone when it rings, press 1, and you'll be connected directly to the lender from your own phone number. The platform automatically transcribes the call and adds it to your deal's activity notes - no recording or consent messages are involved.

No, emails appear to come directly from your email address with no platform branding visible to lenders. When lenders respond, their replies go directly to your inbox, and you can respond either through the platform or your regular email client - both methods maintain conversation tracking. The only potential indication is if lenders click on deal room links, which may show the platform's domain, but this is minimal and the platform maintains a strong reputation with lenders.

You can export your published memo in two formats: PDF and PowerPoint. The PDF export is fully stable and maintains clean formatting. The PowerPoint export is currently in beta and works well overall, though you may occasionally encounter minor formatting issues with fonts or spacing. We're continuously improving the PowerPoint export functionality. To export, simply click the 'Export' button after publishing your memo and select your preferred format.

To download your deal book as a PDF, first make sure your memo is published. Then navigate to the deal room and look for the 'Download' button next to the memo. Click this button to automatically download the PDF to your browser's downloads folder. You can then attach this PDF to emails or share it manually as needed. If you encounter any issues with the download, this is likely a temporary bug that should be resolved quickly.

No, lenders do not automatically receive notification emails when you grant them vault access. This is intentional - we don't want lenders receiving vault access notifications before you've confirmed their interest in the deal. Instead, when you send outreach emails to lenders, they automatically receive permission to view the vault, but you must manually share the vault link with them. You can set up an automated agent to send the deal room link only after a lender responds with interest, or you can manually share the vault using templates like 'share deal book' from the outreach section.

Your lender network in Lev shows all the contacts you've added and is visible across both suggested lenders and your personal network. Once you add a lender to your network, they remain available for all future deals and can be filtered by type (debt fund, bank, etc.). You can add contacts from your network to any deal, even if they don't appear in the AI-suggested lender list. This is helpful when you have existing relationships with lenders who may not be automatically recommended for a specific deal type but you want to keep them informed.

With limited access, Lev only tracks email conversations that stay on the original email thread started through the platform. When you send an email through Lev, it creates a thread ID that tracks all subsequent replies within that same email thread. The emails come directly from your email address and appear in your normal inbox. If you start a new conversation with the same lender outside of that original thread, Lev will lose tracking ability. To bring a conversation back into tracking, simply send another email through Lev to restart the thread.

Recommended lenders are those who have shown interest in similar deal types, submitted terms for comparable transactions, responded positively to outreach, or established lending programs for your property type. They haven't necessarily closed recent deals, but have demonstrated capacity and interest in financing similar projects. The suggestions are based on the lender's track record of engagement with deals matching your criteria, including instances where they've provided terms or gotten on calls to discuss their lending programs.

You can create an AI-generated offering memorandum by clicking 'Create Memo' in your deal overview. This feature uses AI to build a comprehensive deal book based on your property information and uploaded documents. After generating the memo, you can review and edit it before sharing with lenders. The recommended workflow is to create the AI-generated offering memorandum and set it as the featured file that lenders see first, while still providing access to all your other deal documents. You also have the flexibility to generate a memo for review but still use your own existing offering memorandum if preferred.

You can customize emails for individual lenders in two ways. For bulk customization, click the Actions button (lightning icon) and select "Launch to all lenders" - this lets you edit the template that applies to all lenders at once. For individual customization, add your lenders first, then click "Customize by lender." This creates separate emails for each lender, allowing you to personalize the content for each recipient. Any changes you make will be specific to that lender's email. You can also save these customized templates for future use across all your deals or just for the current deal.

Yes, you can generate offering memorandums through the deal creation process in Lev. Once your OM is ready, you have full control over when to send it out to lenders. To view your completed offering memorandum, click on your deal and then select "Review deal package" - this is where you'll find the generated OM. You can choose whether or not to distribute it as part of your lender outreach.

Lev provides proprietary market data through the Market tab, which includes recent terms and transaction history from actual deals on the platform. This data comes from multiple sources including county records, Reonomy, CoStar, and RCA, as well as Lev's own transaction data. You can view individual lender profiles showing their last 12 months of activity, including loan types, asset classes, and geographic focus. The Recent Terms feature shows actual quotes and terms from recent platform conversations, giving you market intelligence to sound more informed in lender discussions. Lev also tracks lender interactions and deal history automatically, building a comprehensive database of notes and outcomes over time.

The quote matrix automatically organizes and compares terms from multiple lenders in one place. When lenders respond with terms via email, Lev's AI extracts the key information and adds it to the matrix automatically. You can also manually add quotes by clicking "Add new quote" or upload term sheets using the "Upload with AI" feature for automatic extraction. To view the matrix, go to the Terms section of your deal and click Actions > View quote matrix. The matrix displays all terms side-by-side for easy comparison and can be exported as an Excel or CSV file to share with your borrower.

You can upload files to your Lev Memo in several ways:

1. Drag and drop: Simply drag files from your computer directly into the upload area (the space with the cloud icon)
2. Upload button: Click the upload button and select files from your computer - you may need to name them manually after upload
3. Targeted upload: Click the download button next to specific document categories (like "underwriting model") to upload files directly to that category

When you drag and drop files, the system will automatically categorize them in most cases, though sometimes you'll need to name the file yourself. Note that you cannot drag files directly from email attachments - you'll need to save them to your computer first.

No, uploaded files are not automatically shared with lenders. When you upload files, they are stored in the deal's resources section and remain private until you explicitly share them.

Files are only shared with lenders when you:

1. Create and send a debt memo or debt package (which pulls from your uploaded files)
2. Share them through the deal room feature
3. Send them a deal room link that provides domain-based access to your documents

You have full control over what gets shared and when. You can also choose whether to add lenders to your network or keep them deal-specific when uploading contact information.

When lenders don't respond after receiving two auto follow-ups over approximately 5 business days, the system will automatically mark them as unresponsive. You'll then see a "relaunch deal" option in their conversation.

To relaunch to a new contact:

1. Click on the conversation with the unresponsive lender
2. Click "replace contact" to switch to a different contact at the same institution
3. The system will automatically update the email template with the new contact's name
4. Send out the deal with the same template to restart the conversation

You can also manually mark a lender as unresponsive by clicking their status and selecting "unresponsive" from the dropdown, which will trigger the relaunch option if alternative contacts are available.

Lev automatically personalizes emails by pulling the first name from each lender's primary contact information in your placement table. When you use the "lender first name" variable in your email template, it will automatically populate with the appropriate contact's name for each recipient.

Currently, you can only add contact first names to email templates - company/lender names are not available as variables, though this feature may be added in the future. The personalization works in the email body but not in the subject line. When sending bulk emails, each lender receives a personalized version with their specific contact's name automatically inserted.

Keep your outreach emails simple and focused on key qualifying information that lenders need to make a quick decision. Include: who you are and your background, where the property is located, what type of property it is, and how much financing you're requesting. Avoid including too much detail, links, or attachments in the initial email, as this can hurt deliverability and land in spam folders. The goal is to provide just enough information to get a phone call with interested lenders, where you can sell the opportunity in more depth. All outreach is sent through your own email address - Lev simply helps keep everything organized in one place.

You can upload any deal-related documents you have, including offering memorandums (OMs), purchase agreements, and financial materials. The AI scans through all uploaded documents and extracts relevant information to build your memo. For the best results, include at least an underwriting model, pro forma documents, or rent rolls, as these provide the financial data commonly found in professional memos. Even if your documents are still in draft form, you can upload what you have and proceed to the next steps.

Currently, you cannot save full memo templates for reuse, though this feature is actively being developed. As a workaround, many users save their preferred AI prompts and formatting preferences in a separate document that they can copy and paste for new deals. The development team is working on smart templating functionality that will allow you to save layouts, formatting preferences, and slide structures as reusable templates.

If your memo is missing expected information, it's usually because the relevant documents weren't properly processed during generation. You can recreate the memo to ensure all uploaded files are included. For fields like terms, DSCR, or other loan parameters, you typically need to add this information yourself rather than expecting it from the lender. You can customize these fields, add missing information, or delete unnecessary rows to match your specific deal requirements.

Yes, memos are fully editable after generation. You can click into any section to edit text, add or remove sections, change images, adjust formatting and accents, and rearrange content as needed. The platform includes smart widgets and allows direct editing, so you can customize the memo to match your preferences and ensure it accurately represents your deal.

You don't need to include detailed financial documents like T12s, P&Ls, or rent rolls directly in your deal book. The deal book serves as a polished overview to capture lenders' interest, while the detailed financials can be shared separately through the vault. When you share your deal with lenders, they'll receive access to an interactive file storage system that includes both your deal book and all the supporting documents you've uploaded to the deal room. This approach keeps your deal book focused and professional while ensuring lenders have access to all necessary documentation when they express interest.

The quote matrix automatically extracts and displays loan terms from lender responses using AI, whether the quotes come in email body text or PDF term sheets. It pulls in details like loan amounts, LTV ratios, interest rates, and calculates debt service payments for easy comparison. Quotes are displayed chronologically as they're received, but you can manually reorder them using the arrows next to each lender's name. You can also export the quote matrix to Excel or CSV for further analysis. If you receive multiple quotes from the same lender, you'll need to manually group them together as they won't automatically be organized by lender name.

The ability to tag lenders with custom labels (like "do not contact" or specific preferences) is currently in development. This feature will allow you to add your own tags based on conversations with lenders and filter your outreach accordingly. For now, you'll need to manually track which lenders to avoid by referring to your activity history. The upcoming improvements will also make lender matching parameters more flexible, allowing you to work with lenders even if they don't exactly match the automated criteria, as long as you have a contact at that institution.

Lender names in the recent terms and market data are kept anonymous to protect privacy and prevent undercutting. This data shows live market terms from deals processed through Lev but doesn't reveal specific lender identities. However, if you have a time-sensitive situation or have exhausted other options for a deal, the capital markets team can provide specific lender information on a case-by-case basis. When you launch your own deals, you'll be matched with appropriate lenders based on your deal parameters, and many of the same lenders from the market data will likely appear in your suggested lender list.

You can save email templates for reuse in two ways. When creating or editing an email in the outreach launch screen, scroll down to find the save template option. You can choose to save the template for just the current deal or across all your deals. For deal-specific templates, the saved template will appear in the email template dropdown when adding more contacts to that deal. For templates you want to use across all deals, you can also access them through Settings > Email Templates. This feature helps you avoid copying and pasting the same content repeatedly while still allowing customization for each lender.

Imported contacts come from your email integration setup during the initial platform configuration. When you connect your email account, the system automatically syncs contacts from your email history. This contact syncing happens continuously - whenever someone submits terms or you have email interactions, the system will offer you the option to review and import new contacts into your network. You can also manually re-sync contacts anytime through your settings to keep your network up to date.

Email open tracking is currently disabled to improve email deliverability rates. The platform had to choose between showing open tracking or achieving higher email delivery rates, and prioritized deliverability. Data room access tracking is not currently available but is on the development roadmap. The focus is on ensuring your emails successfully reach lenders rather than providing detailed tracking metrics at this time.

No, lenders cannot see who else you're contacting. When you send outreach emails, each lender receives their own individual email thread and has no visibility into your other outreach efforts. Each conversation remains completely separate and private. You can CC team members on the initial emails to ensure everyone on your team has visibility, and all responses will come back on individual threads with each lender while being tracked in both your regular email inbox and within Lev.

To publish a memo, first ensure you have the correct files uploaded to the Resources tab of your deal. Delete any outdated memos or files you don't want to use. Then click "Create Memo" from either the deal overview or the dropdown menu. After making your edits, click "Publish" to make it live. When you publish, you'll have the option to add the memo to specific vaults on that deal. Published memos will appear in the Resources tab and can be edited, renamed, or downloaded as PDF or PowerPoint. To republish after making changes, simply hit "Publish" again to update to the newest version.

No, we recommend not including vault links or attachments in your initial outreach email. This helps avoid spam filters since the email comes directly from your address. Instead, send a simple deal summary with key information: property type, loan type, loan amount, sponsor location, and property location. This allows lenders to quickly assess interest without triggering spam filters. After a lender responds with interest, then you can send them the vault link with detailed documents. For additional vaults created later in the process, you'll need to copy the link directly from the specific vault page rather than using the outreach tool.

Yes, you can export memos as either PDF or PowerPoint files. After creating your memo, click "Edit" and you'll see download options at the top. Choose "Export as PowerPoint" to make edits outside the platform. Once you've finished editing in PowerPoint, save it as a PDF and upload it back to your deal's Resources tab or vault using "Add Content." You can then set this custom PDF as the featured file by clicking the three dots next to the file and selecting "Set as Featured." This will make your edited version the main document that appears in the vault.

The lender list updates in near real-time based on lender feedback and deal activity. It can change daily or weekly as the system learns from lender responses to similar deals. To refresh the list manually after updating your deal information, simply click "Select Lenders" again and the system will automatically regenerate recommendations. The list is populated from lenders you've added to deals through the platform, and when you send outreach through the system, those lenders gain access to the appropriate vaults you specify.

Email tracking only works for deals launched through the platform and emails sent via the outreach tool. If you were communicating with lenders before creating the deal in the system, or if you're emailing outside the platform, those conversations won't be automatically tracked. For future deals, use the platform's outreach feature to ensure automatic tracking of lender communications and status updates. To add existing email threads to your deal tracking, you can forward them to assistant@lev.com. When you send emails through the platform, responses are automatically tracked and lender statuses update accordingly.

The Lev Memo generates very quickly - typically within minutes while you're still working in the platform. The AI processes the deal information you've uploaded and creates the memo in real-time. You may need to make minor tweaks to ensure it's ready to send out, but the initial generation happens almost instantly. You can create and use the Lev Memo at any point in your deal process - you don't have to wait to send initial outreach emails before generating it.

Lev's AI identifies and recommends contacts after you add lenders to your deal to keep the interface running smoothly. The AI analyzes transaction history, deal data, and geographic factors to suggest the best contact at each lender. For example, it might recommend someone who has previously lent in your specific market area. When your existing contacts match Lev's recommended contacts, you'll see a special indicator. If you have multiple contacts at the same lender, the AI will recommend the best one based on recent transaction data and platform activity.

The AI term extraction feature is continually being improved but can sometimes struggle with certain document formats or text fields. If terms aren't being extracted properly, you can input them manually. The AI extraction accuracy has been improving significantly - it performs much better now than it did even a week ago, and you should continue to see improvements over time as the technology is refined.

Yes, you can create custom email templates in Lev Memo. While you cannot permanently modify the default general outreach template, you can edit any template content including the subject line and body text to better suit your needs. Once you've made your edits, click "Save Template" to save your customized version. You can choose to save the template for the specific deal you're working on, or save it for use across all deals. This allows you to create flexible templates with your standard information that can be easily pulled in and further customized for each outreach campaign.

Yes, Lev supports both mezzanine debt and preferred equity financing. You can access these capital types by selecting "subordinate debt" when creating your deal, then choosing from preferred equity or mezzanine options. Lev's database includes over 150 preferred and mezzanine capital providers in addition to over 7,000 senior debt lenders. You can structure this as a separate deal or add it as an additional capital source within your existing deal using the "add capital source" feature. Note that the platform focuses on mezzanine and preferred equity providers rather than traditional LP or joint venture partners.

Uploading documents early saves time and enables important platform features like automatic memo generation. The document management system also tracks the full communication history and lifecycle of your document requests. When lenders respond with attachments via email, the AI automatically identifies document types, organizes them appropriately, and updates task statuses. This creates a comprehensive audit trail showing when documents were requested, received, and shared with specific lenders, making it much easier to manage the entire deal process compared to handling everything through separate emails.

The lender matching system has been updated to be smarter and provide real-time filtering with match insights for each potential lender. You can use the filter tabs to select different lender types such as banks, credit unions, debt funds, CMBS lenders, and life insurance companies. By default, the system selects banks, credit unions, life insurance companies, and debt funds. The matching process typically takes 1-2 minutes after creating your deal to generate the filtered list with detailed reasoning for each match. If a lender doesn't appear in your selected filters, they may belong to a different category like CMBS (commercial mortgage-backed securities).

You can reply to lenders either through your email or directly in the platform - both methods work seamlessly together. When you send emails through the platform, they come directly from your email address and will appear in your sent folder. If lenders reply and you respond from your personal email (like Gmail or Outlook), those responses will automatically sync back to the platform as long as you stay on the same email thread. For better organization and tracking, many users find it helpful to review conversations within the platform, but you have the flexibility to work entirely from your email if preferred.

All emails are sent directly from your connected email account, not from Lev. When you send emails to lenders through the platform, they receive individual emails from your personal email address - there's no Lev branding or intermediary. Each lender gets their own separate email thread (not a mass BCC), and the AI tracks responses to update deal status and notes automatically. The emails appear in your regular email folders (sent items, inbox) and you can work entirely from your email client if desired, as long as you stay on the original thread for proper tracking.

Yes, you can add documents to the vault after launching your deal. You can upload files directly from your computer to the deal resources, and these will be available when creating new vaults for lenders. If you need to send documents to lender sharefiles or portals, you can download files from your deal vault and manually transfer them. When sending emails through the platform, you can attach documents using the paperclip icon, which gives you access to all files in your deal resources as well as the ability to upload new files from your computer.

The platform typically gets you 85-90% of the way to a finished memo, with the final 10% requiring 20-60 minutes of editing depending on your detail preferences. Lender preferences vary - some want to see comprehensive detail in every section, while others primarily want to see that you've put effort into creating a professional offering memorandum. Many lenders focus more on the supporting documentation in your debt package for actual underwriting decisions. You can control the memo length during creation by trimming down the outline from the default 10+ slides to 2-3 key sections for a more concise presentation. The more detailed information you input about your project, the better the AI-generated content will be.

Currently, bulk contact uploads need to be handled by the Lev team, though a self-service bulk upload feature is in development. If you have your lender contacts in a Google sheet, Excel file, or CSV format, you can send the file to your Lev contact and they'll upload them for you - the process typically takes about 5 minutes regardless of quantity. You'll need to include first name, last name, and email address for each contact. The contact limit is also expanding from 150 to 300+ contacts per deal to accommodate larger outreach campaigns.

When reviewing lenders for your deal, you'll see different icons next to each contact that indicate their relationship to you and our platform. Contacts with shaded icons are either in your network, recommended by Lev, or both. If there's no icon, that contact is simply your personal contact that you've added. You can hover over any shaded icon to see more details about the contact type. A green icon indicates the contact is being recommended by our platform and isn't one you had internally. When you see both indicators, it means the contact is both in your network and also recommended by Lev for this specific deal.

The Lev platform works best for deals where you want to efficiently reach multiple qualified lenders and streamline your financing process. Our system is designed to help you identify the right lenders for your specific deal parameters and manage outreach effectively. The platform is particularly valuable when you want to expand beyond your existing network while maintaining quality connections. Consider using Lev when you need comprehensive lender coverage, want to save time on manual outreach, or are looking to discover new financing relationships that match your deal criteria.

Lev filters through our entire database of over 7,000 lenders to show you only those who are a good match for your specific deal. We don't allow users to contact all lenders to maintain platform integrity - if lenders received deals outside their program range, they would become frustrated and less responsive. The system shows you suggested lenders (typically limited to the top 25-50 matches), your network contacts that are also good fits, and your network contacts that aren't matches but can still be contacted since you have an existing relationship. You can identify previously contacted lenders by checkmarks next to their names, and hover over contacts to see their activity history with your deals.

When you send emails through Lev, responses will appear in both your regular email inbox and within the Lev platform. The emails will show up in your sent folder, and responses will come directly to your inbox just like regular email correspondence. As long as you keep responding within the same email thread, all communication will remain tracked in Lev. You can choose to respond either from your email inbox or directly within Lev - both will sync as long as you stay in the original thread.

When communicating with lenders about multiple deals, you have several tracking options: 1) Keep each deal separate by adding the lender as a contact on each deal and sending separate emails for each property, or 2) Track everything under one primary deal and manually add notes about other deals discussed. If you choose the single-conversation approach, you can manually add the lender to other deals for tracking purposes and update status notes as needed. You can also attach any relevant documents to conversations regardless of which specific deal they're tracked under.

The AI can extract some information from uploaded documents, but manual entry is still recommended for accuracy. When you upload files like underwriting models, rent rolls, and operating statements, the AI will read through them and make suggestions to help populate deal fields. However, the AI works best with clean, well-formatted documents. Complex or poorly formatted documents may require more manual input. Upload your documents early in the deal creation process to give the AI the best opportunity to assist with data extraction and deal book creation.

Yes, Lev is expanding to support investment sales and equity raise transactions. While currently focused on debt financing, we're working on full workflow support for investment sales and equity raises, expected to launch by the end of Q1. This will include specialized offering memorandum templates, contact CRM functionality, pipeline management tools, and automated workflows tailored specifically for investment sales brokers and equity raise processes.

The directory provides a high-level view of all lenders in our database, with basic filtering by state and asset type. However, detailed filtering and contact information are only available after creating a deal, where our AI matches lenders based on your specific deal parameters and provides a scoring system. We're currently revamping the lender search functionality to include more granular filtering options, including use of proceeds, lender types (balance sheet, SBA, etc.), and other detailed criteria directly in the directory.

Yes, you can track external deal communications in Lev. If you send deal emails from your regular email with a similar subject line to your Lev deal, the platform may automatically pick up and map those conversations. If not automatically detected, you can forward any external deal emails to assistant@lev.com and include a message like 'add this conversation to [deal name]' to manually map them to your deal. This allows you to maintain centralized tracking even for deals launched outside the platform.

The email assistant at assistant@lev.com is an AI agent, not a real person. It's powered by a large language model that can ask clarifying questions via email if it needs more information, similar to how you might interact with other AI tools. The assistant typically responds within 5-15 minutes of receiving your email.

Custom lender labeling and strike zone customization is currently in development and expected to be available in early to mid-Q1. This feature will allow you to create your own tags for lenders, build custom lists (like "Florida lenders"), and add custom strike zones to lender profiles. The platform will then take your custom strike zones into account when building lender lists for your deals. In the meantime, you can add notes to individual lender profiles to track your own insights about their preferences.

Yes, Lev now supports equity raise memo generation directly within deals. You can create equity memos and customize them just like debt memos. A full equity platform for reaching out to equity investors is actively in development and expected to launch by the end of Q1 or beginning of Q2. Lev has been increasingly supporting preferred equity deals over the past six months, with improving data and results as more deals are processed through the platform.

When you send emails through the platform, they come directly from your email address to maintain authenticity with lenders. However, you must send them through the platform interface to enable tracking and CRM functionality. You can also respond to emails directly within the platform interface.

Email tracking is thread-based and works through unique thread IDs. When you send an email through the platform, it creates a thread ID that tracks all subsequent replies within that email thread. Only emails within that specific thread are tracked - if you or the recipient starts a new email thread or removes the thread, those conversations won't be tracked. Enhanced CRM capabilities are in development that will allow tracking of individual contacts and their conversation history across multiple threads.

The automated response system uses AI to determine when to send deal room links based on the type of lender response. If lenders make specific requests like asking for a meeting or requesting very specific files, the system won't automatically send the link. However, if they generally express interest and ask for the deal package without specific requests, the automated response will be triggered and send out the deal room link. This feature helps reduce manual work and keeps deals moving forward.

You have several options for handling unresponsive lenders:

1. Mark as unresponsive: Click on the conversation, update the status to "unresponsive," then refresh your screen to see if alternative contacts at the same lender are available.

2. Replace contacts: If we have another contact at the lender, you can replace the unresponsive contact with a new one and restart outreach with fresh email templates.

3. Use phone outreach: Most contacts have phone numbers available for direct calling when email isn't working.

4. Report issues: If you receive bounce emails or discover someone isn't actually a commercial lender, report this so contacts can be updated or removed from the system. The platform tracks response rates internally to continuously improve contact quality.

Recourse settings impact lender ranking and recommendations. Being open to recourse (including personal recourse or burn-off recourse) typically generates a better and broader lender list. However, the recourse setting in your deal profile is primarily for matching purposes - you can always lead your actual lender conversations with your preferred option (like non-recourse) and negotiate from there. The system uses these settings to tailor your lender list, but you maintain full control over how you present the deal story to lenders during outreach.

Suggested lenders are recommendations generated by the platform based on your deal parameters, but they haven't been added to your outreach campaign yet. You'll see them in a list without checkmarks next to their names. To actually include them in your deal outreach, you need to either click "Add All" to include all suggestions, or individually click "Add to Deal" next to each lender you want to target. Only after adding them will you see checkmarks next to their names and be able to begin outreach through the platform.

Yes, preferred equity is available in Lev. When creating a deal, select 'subordinate debt' as the loan type, and you'll see options for both preferred equity and mezzanine financing. We recognize that referring to preferred equity deals as 'loan requests' can be confusing, and we're working to improve this language throughout the platform. Please note that preferred equity is a newer offering, so our data for these deals may be less comprehensive than for traditional first mortgage loans.

The deal information you enter serves multiple purposes: it helps filter and match you with the best lenders, keeps all your deal details organized in one place, and automatically populates information when you generate deal memos. The platform also uses anonymized deal data to provide recent market terms from actual deals launched through Lev. For privacy reasons, specific lender identities behind terms are not displayed, but this information can be provided by our team in exceptional circumstances when you need it for a specific deal challenge.

Currently, you can only add one sponsor entity per deal. For deals with multiple sponsors, we recommend creating a holding company or LLC name as the main sponsor entity, then listing the individual sponsor names in the 'about me' section. You can also select multiple states to cover all sponsors' geographic footprints. Since you control the final documentation shared with lenders, you can present the sponsor information however works best for your deal structure.

Lenders don't see your deal materials until you actively share them. When you're ready to share, click "Publish" to preview how your deal room will look to lenders. You can then share your materials in two ways: download the deal book as a PDF and email it directly, or copy the deal room link and send it to lenders. When lenders click the link, they'll enter their email and verify they're a connected lender in our database before accessing the interactive deal room. The deal room functions like a Dropbox link but is more interactive, showing your loan request details, financials, deal book, and any additional files you've attached.

You can edit your deal materials by clicking the pencil icon next to any section you want to modify. For slide-by-slide edits, each slide has its own pencil icon that allows you to update the text directly. To access the main editing interface, click on your deal name at the top to return to the deal overview, then select "Deal Room" and click "Edit" in the top right corner.

You don't need all your documents ready for the initial lender outreach. The platform provides a standard email template for your first contact, though you should customize it to highlight key details about the borrower's experience, the property, and any unique aspects of the deal. The strategy is to "bait the hook" with an engaging initial email to generate lender interest, then share specific documents and files as they request them. This approach helps avoid spam filters and creates a more natural conversation flow.

Yes, we're actively expanding CRM-like features. The platform already functions as a CRM for managing lender and sponsor relationships, and we're building additional capabilities including contact tagging for different relationship types (attorneys, equity contacts, etc.), lead lifecycle management from initial contact through closing, enhanced document sharing and tracking, task management, and expanded communication tools. The goal is to create a one-stop solution for managing all your deal-related contacts and conversations in one place.

You can adjust your logo size in the footer through the theme settings. The logo setting allows you to change the size, though making it larger may affect how other content fits on the page, so you may need to adjust your content accordingly. Currently, you cannot resize just the logo independently from the footer size - any changes will affect the entire footer section.

When you send emails through Lev, they will appear in your regular email inbox and sent folder just like any other email you send. Lev can also set up automated follow-up email cadences to increase lender response rates. You can control these automated follow-ups in your settings, including when they send, what time they go out, and customizing the email templates. You can toggle this feature off if you prefer to handle follow-ups manually. Note that email tracking only works for emails sent directly through the Lev platform.

Lev offers call forwarding with automatic transcription for outbound calls. When you click the phone icon next to a lender's name, you'll receive a call on your phone, press a verification number, and then be connected directly to the lender from your own phone number. The conversation is automatically transcribed (but not recorded) and added to your deal notes. However, call transcription only works for outbound calls you place through Lev - if lenders call you back directly, those calls won't be captured or transcribed by the system.

Currently, memos do not automatically update when you change underlying deal data like purchase price or total cost. You'll need to either regenerate the entire memo with the new data or manually update the information in the editor. Automatic updating is planned as a future enhancement that will roll out in 2026, along with better detection of data changes and showing you where each piece of data originates from.

Yes, you need to hit the publish button again after making any changes to your memo. This works like saving a document - it updates the existing version rather than creating a new copy. Once you republish, the updated memo becomes the featured file in your vault and reflects all your recent changes.

No, memos do not automatically update once the AI has processed your documents and generated the initial version. The system takes the information from your uploaded documents and sets it aside during the initial generation. If you change loan sizing or other parameters later, you'll need to manually update these numbers within the memo editor. Keep in mind that if you have lenders already on your list, changing the loan request amount may affect your lender matches, so you might need to remove lenders before making significant changes to deal-level parameters.

Yes, Lev is building enhanced contact import functionality that will preserve your existing tags, categories, and notes. The platform is developing custom tagging capabilities that will allow you to bulk upload contacts while maintaining all their context and organization. This includes the ability to create your own custom contact categories (like multifamily contacts, RV park contacts, etc.) and conduct targeted outreach based on those tags. The system will also feature smart labeling to automatically apply your existing tags and notes during the import process.

Currently, Lev doesn't automatically pull property-specific photos from the web. The platform provides access to royalty-free stock images through web search for general concepts (like market scenes), but you won't find images of your exact property address. You'll need to upload any specific property photos you want to include in your memo. Lev is working on expanded web search capabilities for other types of content like market analysis and sponsor information, but automatic property photo retrieval isn't available due to image rights and accuracy concerns.

You can access the Lev platform by going to app.lev.com in your browser. If the link isn't hyperlinked, simply copy and paste "app.lev.com" into your browser address bar. Once you reach the sign-in page, you'll see options to sign in with Google or with a custom email - choose the option that works best for you and enter your credentials.

You can choose the workflow that works best for you. While you're welcome to continue using email-based processes, creating a private vault can help you organize and compile documentation in one centralized location. This makes it easier to find information and respond to future requests without having to search through multiple emails. To create a new vault, simply click the "create new vault" option in the platform.

If you notice that email conversations or communications are being tracked under the incorrect deal, don't attempt to fix this manually. This can happen when you have multiple deals running simultaneously, causing conversation threads to get mixed up between deals. Contact support and they can manually move the conversations to the correct deal on the backend, which will save you time and ensure proper organization.

Lev's AI automatically extracts photos from uploaded PDFs, but for the best quality results, it's recommended to upload images separately rather than having them extracted from documents. When photos are pulled from PDFs, they often appear grainy and lower quality. Uploading individual image files will give you much cleaner output both for the images themselves and for the overall presentation quality.

The AI automatically determines the best photo for each slide based on the content and available images. However, you have full control to override these selections. You can easily drag and drop or copy and paste different photos onto any slide. All images extracted by the AI and uploaded to your deal are stored in an image library, making it simple to pick and choose between images and swap them around. For best results with specific content like site maps or market overviews, upload those files with descriptive names so the AI knows exactly how to use them.

When emails show as sent in Lev but you receive delivery failure notifications, this typically occurs due to recipient domain firewalls. The email is successfully sent from our system, but when it reaches the recipient's domain, their firewall blocks it. This is especially common when emails contain rich text or extensive formatting. If you continue experiencing delivery issues, consider calling the lenders directly to confirm their preferred contact methods and email addresses.

You can customize your memo's sponsor page and branding through the slide styling options. To edit the first page, click on the color palette icon and select 'slide styling.' From there, you can upload background images, add your company logo, and modify the layout to match your pitch deck format. Once you've customized a slide to your preferences, save it as a template so you can reuse the same branding and formatting for future memos.

Response rates typically range from 30% to 70%, depending on how targeted your outreach is and how well-matched the lenders are to your deal. You can improve response rates by keeping emails simple and focused on key details: property location, property type, and loan amount. Lenders prefer concise emails that quickly tell them whether they can work on the deal. Avoid lengthy descriptions or essays – save detailed explanations for follow-up conversations. Adding brief information about your experience and location can also help, but keep the overall message short and direct.

To configure automated follow-ups, go to Settings in the top right corner of the webpage. Look for the follow-ups section where you'll see several options. Enable the follow-up toggles for the automation you want (but avoid the 'automatically send a deal room' option for new lenders). You can customize the email content by clicking on each follow-up option, and adjust the timing and cadence for when these automated messages are sent. This allows you to maintain consistent communication with lenders without manual effort.

We generally recommend full access for email sync as it ensures you have everything in one place and provides better deal tracking. All conversations related to a deal address will be captured and organized properly. However, some users prefer limited access if they're particular about their data privacy or have a large number of contacts (like 500+) with many conversations they don't want included in their deal management. The choice is ultimately yours based on your comfort level with data sharing and the volume of contacts you're managing.

To sync contacts, click on your name in the top right, then go to Settings > Connected Accounts. Click "Resync Contacts" to pull in contacts from your connected email accounts. This process typically takes about 20 minutes. Once complete, you'll get a notification in the bottom left corner and can review all imported contacts under Network > People. You can selectively choose which contacts to import and leave out any you don't want. Note that direct CRM integration isn't available, but you can export contacts from your CRM as a CSV file (with first name, last name, and email) for bulk upload.

Contact syncing analyzes your email history from the past year to identify lender domain names you've communicated with, without reading the actual content. When you launch a deal, the system can suggest specific contacts at institutions you've worked with before, rather than generic contacts from our database. This is especially valuable for regional and community banks where you want to reach your specific contact rather than a random person at the same institution. Even with only 20 lender contacts, this feature helps ensure your deals reach the right people at the right institutions based on your actual relationship history.

Think of your initial vault as a starting point, not a complete package. For first outreach to lenders (especially those not in your network), don't send the vault immediately - just send a brief introductory email about the property and your team. The vault becomes important when lenders express interest and ask for materials. Focus on including: a comprehensive deal book with executive summary, property details, loan request information, and market overview; sponsor bios; and any financial models you've prepared. You don't need every document initially - items like lease amendments, phase reports, or extensive photo galleries can be added later based on specific lender requests.

Lev's AI uses historical transaction data to determine the best lender matches for your deal. The system analyzes how lenders have responded to similar deals in the past, their current lending programs, and research compiled by our capital markets team. When you go to select lenders for a deal, you'll see suggested lenders (which may include both your contacts and our network) as the best fits. You can also choose to view only lenders from your network or filter by lender type such as banks, debt funds, or hard money lenders.

If you're having trouble finding a hard money lender in your contacts, first check that the hard money filter is selected when searching. Lender suggestions also update in real-time based on how lenders respond to similar deals - if a lender frequently passes on deals like yours, they may not appear in the suggested list. If the issue persists, there may be a temporary technical issue affecting the hard money lender category that our team is working to resolve.

Lev Memo is a beta AI tool that helps streamline your deal workflow in two main ways. First, it can create deal skeletons from your existing materials - simply upload a loan request, deal notes, call transcripts, or even an offering memorandum, and it will build out the basic structure of a deal for you. You'll still need to fill in some details, but it saves time by handling the initial setup. Second, it provides reporting and analysis on your existing deals, including lender response rates, deal status updates, and pipeline summaries. The tool is currently in beta, so new features and use cases are being added based on user feedback.

The new Lev Memo is replacing the previous deal book product that you may have been using. When you publish a memo using the new system, it will appear in your deal room where lenders can view it alongside other deal documents like T-12s and rent rolls. You can still edit and update your memos after publishing. The platform fully transitioned to the new Lev Memo product, which is designed to be much easier to use and edit than the previous version.

Currently, the AI chatbot doesn't have contextual awareness of which deal page you're viewing, so it won't automatically know which specific deal you're asking about. When you ask questions, you'll need to be specific by including the deal number, deal name, or lender name to get targeted information. For example, instead of asking "How is outreach going?" you would ask "How is outreach going on deal #12345?" The system provides universal reporting across all your deals unless you specifically filter by these identifiers.

The AI chatbot offers several helpful features beyond deal creation. You can use it to summarize your entire pipeline, get reports on lender responses across your deals, and receive updates on next steps for different transactions. It's particularly useful for questions like "Which lenders have I reached out to in the last 30 days?" or "What's the status of my multifamily deals?" The chatbot can analyze patterns across your portfolio and provide insights to help you manage your workflow more effectively.

Currently, the lender selection list shows all potentially relevant lenders and doesn't automatically filter out those who have previously rejected similar deals. You'll need to manually avoid selecting lenders you know aren't a good fit each time you create a new deal. However, you don't have to remove them from the list - simply don't click on them when making your lender selections. This functionality may be improved in future updates to better remember lender preferences and automatically refine suggestions.

The Lev Memo tool provides a user-friendly experience for creating deal presentations. While the layout options can be somewhat limited - particularly when trying to add multiple tables on one slide or rearrange elements - the overall process is fairly straightforward. The AI-generated initial output helps eliminate redundancy and gets you about 80% of the way to a finished memo, requiring only minor tweaks rather than starting from scratch. However, you should always review the output to ensure all numbers and information are in the correct places.

The AI-generated memo provides a solid foundation that gets you approximately 80% of the way to a finished presentation. The initial output effectively reduces redundancy and avoids repeating the same information across multiple slides. While you'll likely need to pare down and customize the content to fit your specific needs, the tool significantly reduces the time and effort required compared to creating a memo from scratch. Always review the generated content to verify that numbers and details are accurate and properly placed.

The most important step is implementing a DMARC record, which helps email providers recognize your domain as trustworthy on first contact without prior interaction. This prevents your emails from being flagged as spam or ending up in junk folders. Beyond technical setup, consider timing your outreach strategically - for example, avoid sending deals on Friday afternoons when recipients are leaving the office, and instead send on Monday mornings when they're more likely to be responsive and engaged.

Email chains are automatically tracked if they stay on the same thread and use similar subject lines related to your deal. If you have full email access set up, conversations should be pulled in automatically. For specific threads you want to ensure are tracked, you can forward them to your assistant with the lender name and deal information. Currently, multiple email chains for the same deal are associated together, though this can get complex. An improved workflow for handling closing process communications is being developed for future releases.

Currently, memo editing is manual after the AI generates the initial draft. The AI gets you about 80% of the way there, and your team handles the remaining 20% through manual editing and revision. Memos are broken into smart components with editing tools for styling, text formatting, bolding, and justification. A chat feature that will allow you to request specific AI-powered changes directly within the memo editor is planned for early Q2.

Font selection is currently limited - the system uses a standard Arial font by default. While you can change font color, bold, underline, and other formatting options, you cannot select different font types or sizes like Calibri 11. This is a known limitation that has been flagged for potential enhancement to the email composer functionality in future updates.

You can customize email subject lines by creating custom email templates for your deals. Go to Settings, then Email Templates, and select "Add New" to create a template where you can include the property address in the subject line. When launching a deal, you can also edit the subject line directly to include specific details like the property address. For consistency, consider creating templates that include placeholders for property-specific information you can easily update for each deal.

Yes, Lev is developing general marketing outreach capabilities that will allow you to reach out to any contact with an email address. You'll be able to import contact lists (such as CSV files from external sources) and create automated email sequences with decision trees. Similar to existing marketing automation tools, you can set conditions and triggers - for example, if a contact responds, the sequence can end or send a specific follow-up email, while non-responders continue through a different thread. This marketing functionality will have its own separate view where you can track the performance and efficacy of your email campaigns, independent of your deal pipeline.

Currently, yes - you need to manually edit subject lines each time you send outreach emails. However, Lev is introducing automatic subject line generation that will handle this for you. This feature is expected to be available in the coming weeks.

Post-LOI deal management features are currently in development. Once available, you'll be able to create additional vaults specifically for deals where you've signed an LOI with a lender and are going through the closing checklist process. These vaults will work similarly to the existing deal room vaults, where you can manage permissions and share documents with relevant parties. You'll be able to track and manage checklist items for tasks that need to be completed during the closing process.

To proceed through the deal creation process, all required financial fields must be completed. If you're unable to edit financial inputs, it's likely because some required fields (such as land purchase date) are missing. You need to fill out all required fields before you can continue. If you don't have exact numbers, you can enter estimates - most of these figures aren't shared directly with lenders and can be updated later as needed.

Lender insights come from multiple sources of market data. This includes communications happening on the Lev platform (anonymized and aggregated), as well as AI tools that scrape publicly available information from lender websites, LinkedIn, and other sources. Your personal notes, emails, and deals remain private to your team, while the market insights provide broader intelligence about lender activity and preferences. You can access more detailed pulse updates in the market tab to search for specific keywords, markets, and see what lenders across the database are doing.

There are two ways to import external lender communications into Lev:

1. Using Lev AI: Copy and paste your email content or notes into Lev AI. Hit Shift+Enter twice to create line breaks, then add instructions like "create deal and add to acquisition pipeline." The AI will start creating a deal for you based on the information provided.

2. Using the assistant email: Forward your email conversation to assistant@lev.com with a message saying "add this conversation to [deal name]." Wait until the lender responds before mapping the conversation to ensure it gets assigned to the correct deal based on the subject line.

Lev's AI is specifically trained to recognize lender domain names (like @buildercapital.com) rather than generic email addresses, which helps it accurately identify and process relevant lender communications.

The recourse field specifically refers to payment guarantees or repayment guarantees, not other types of guarantees like bad boy carve-outs, completion guarantees, or interest carry guarantees.

This field helps with lender matching but isn't directly shown to lenders and doesn't completely determine your lender list. Many brokers start by selecting "non-recourse" as their preference and then use it as a bargaining chip during negotiations, even if the borrower might be open to recourse on a deal-specific basis.

You can provide additional context about acceptable guarantee types (like completion guarantees) in your communications with lenders, and some lenders may be willing to stretch their typical requirements based on how attractive your deal appears.

If a lender isn't in Lev's system, it typically means we haven't had the opportunity to add and verify them yet. We only include active lenders who are actually transacting on loans - we remove inactive lenders to maintain quality and avoid confusion for our customers.

Adding new lenders requires our capital markets team to verify their program data, which can be time-consuming. Currently, new lenders are added as they come to our attention or reach out to us directly.

We're developing an AI system called Lead Cortex that will automatically identify new lenders, pull information from their websites and advertising, update program data using public transaction data, and create lender profiles without manual verification. This feature is currently in testing with about 90% accuracy and should be released soon to significantly expand our lender network.

When adding lenders to your deal, you can choose between your contacts and Lev's contacts:

1. Adding your contact: Click "Add new contact" to override Lev's suggested primary contact with your own relationship. This becomes your primary contact for that lender.

2. Choosing contacts: When you see a lender in your placement table, you'll see a dropdown menu where you can select between your contact and Lev's recommended contact based on transaction history and responsiveness.

3. Relationship-based outreach: You can separate your outreach between existing relationships (your contacts) and new relationships (Lev's contacts) to customize your messaging appropriately.

Lev generally defaults to your existing relationships over our suggested contacts to help you leverage those connections and avoid stepping on toes. You can also CC additional contacts when sending out deals.

Yes, when you upload your existing OM, Lev's AI will parse the information and create a professionally designed debt package for lender distribution. However, the AI works best when you upload raw materials like underwriting models and construction budgets rather than finished documents.

The AI doesn't simply copy and paste sections from your existing OM. Instead, it analyzes all uploaded files and creates new sections including executive summary, market overview, project overview, and financial analysis. Upload your files early to give the AI time to structure the memo and determine what information is most important based on your deal details.

If you've already invested significant time in creating your own debt package, you may want to use your existing materials. However, you can test the AI-generated version, though some editing may be needed to fine-tune it to your preferences. All uploaded files are private and only used to build your OM.

You can remove lenders from your deal after clicking "Finish" to reach the placement table. On the right-hand side of each lender contact, you'll see a remove option (red trash icon) when you hover over them. You can remove lenders one by one using this icon, or select multiple lenders by checking the boxes next to their names and then clicking "Remove from deal" at the bottom of the screen. Note that removing a lender from the placement table doesn't permanently delete them - you can still add them back to the deal later if needed.

The market data and terms information in Lev comes from live submissions within the Lev platform - it's proprietary data, not from external transaction sources. When you integrate your email with Lev, AI technology analyzes lender responses and term sheets to extract relevant market information. This includes contextual understanding of lender preferences, geographic restrictions, and actual terms being offered. All data is anonymized to protect privacy while still providing valuable market insights. You can access this information in the Market tab under "Recent Terms" and filter it by transaction type, asset type, lender type, and region.

To customize your email signature, go to Settings in the bottom left corner of your screen and scroll down to find the signature section in your profile. Note that Lev doesn't support rich text formatting, colors, or images in signatures to ensure better email deliverability through strict firewall systems. This helps your initial outreach emails avoid being marked as spam by regional banks and other lenders. Once lenders respond and your domain gets whitelisted, you can use your regular Outlook signature with full formatting in subsequent back-and-forth communications.

To archive a deal, click on the three dots (ellipsis) in the top right corner of your deal page and select "Archive Deal." You'll need to provide a brief description (even just a space works). Archiving removes the deal from your active deals page and stops automated follow-ups and marketing status reports. You cannot permanently delete deals once they've been launched, but archiving effectively removes them from your workflow. If needed, you can later unarchive deals or duplicate them using the same three-dot menu.

You cannot download the suggested lender list from the search results page. However, once you become a full customer (not on the pilot), you can download your placement table from the outreach tab. This export includes lender names, contact information, email history, notes, and statuses in an Excel file format, giving you all the information you need to manage your outreach outside the platform if preferred.

When you launch an outreach campaign, the platform generates AI-powered email templates using your deal information. Automated follow-ups are triggered when lenders don't respond - the first follow-up is sent after 3 business days by default. You can customize the timing parameters for when these follow-up emails are sent. Getting a response from a lender helps you get whitelisted by their email systems, making future communications more reliable.

Yes, Lev's AI can generate professional deal books and offering memorandums. You upload your files from the sponsor, and the AI creates an 8-10 page presentation with executive summary, market overview, and property review - getting you about 95% of the way to a finished product. The platform also creates an interactive data room (like a Dropbox link) where lenders can easily access deal documents. The newest version (Lev Memo v3) can create marketing-quality presentations in about 15 minutes that would typically take a marketing team 2-5 days to build.

The suggested lender list shows the top matches for your deal. If you need additional options after going through the initial suggestions, you can add lenders from your own network through the "My Network" tab. If you still need more options after exhausting both lists, contact your account representative to involve the capital markets team. They can manually review your deal and identify 5-10 additional lenders who might be willing to stretch their programs or could be good fits that weren't captured by the initial filters.

Yes, you can have multiple contacts for each lender without overriding existing ones. There are two ways to add contacts: 1) When selecting lenders for a deal, click "add new contact" and enter the email for your contact. Both contacts will appear in the placement table. 2) Use the Network tab on the left sidebar, click on "People," and add contacts to build your rolodex. Once contacts are added to your network, they remain there until you manually delete them from the Network section. Removing a lender from a specific deal won't delete the contact from your overall network.

You can add documents to your deal room from files you've already uploaded or by uploading new files directly. Documents are housed in the Resources section of your deal. To activate the deal room functionality, you must upload an Offering Memorandum (OM) - this triggers the deal room creation. Once your deal room is published, you can share documents in two ways: 1) Send the complete deal room link to give lenders access to all documents, or 2) Send individual documents one by one if you prefer not to share the entire deal room. When sending the deal room link, always send it from the Input tab to ensure lenders receive a custom link specific to them.

Lenders don't create accounts on the platform - they only access what you directly share with them. Even after you add lenders to your deal and hit publish, you still need to manually send them the deal room link for them to view it. Adding lenders to the deal simply gives them permission to view it once they receive the link. When you send lenders the deal room link (copied from the deal room page), they can interact with your deal package and view all the documents you've included. If you only send them a PDF version instead, that's all they'll see - they won't have access to the interactive deal room.

Lev is actively building enhanced tools to help you narrow down the 7,000+ lender database more effectively. New features being developed include: improved lender search with better filtering capabilities, enriched lender contact data with more robust tagging, and an enhanced AI engine that automatically updates lender program data by scraping the web and tear sheets. These improvements will give you more control over lender selection and better data on why specific lenders are suggested or not recommended. Future updates will also allow you to create custom tags and programs for lenders in your network, letting you override default program data with your own market intelligence.

Yes, you can view activity history on your deals to see who sent deals to which contacts. This includes seeing when team members interact with different lenders and contacts. For contacts you add to your network, interaction history and email correspondence will build over time as you communicate with them through the platform. While new contacts won't have historical data initially, all future activity and communication will be tracked and visible in their profiles.

Yes, you have full control over contact selection during the import process. When the system pulls contacts (for example, 50 people from a lender), it will display the complete list and allow you to selectively choose which contacts to include or exclude before finalizing the import. You can review each contact and decide whether to add them to your network based on your preferences.

Yes, you can fully edit photos within the memo editor. You can update photos from your uploaded resources, upload new images directly from web searches, or add files without first uploading them to resources. The memo editor uses a block-based system similar to Notion rather than free-form editing like PowerPoint. You can drag and drop photos to valid zones (indicated by blue lines and plus symbols), resize images, and position accent photos in the four corners of pages. All photos extracted from your original documents are automatically saved to your photo library for easy reuse.

Yes, you can send custom emails without using templates. Simply treat the email body as a blank canvas and compose your message from scratch. The lender's email address will be automatically populated in the system when you're ready to send.

No, the initial outreach typically does not include the deal book. Instead, when lenders respond with interest, you can send them access to the deal room which contains the deal book and all relevant resources. This process can be automated - when a lender expresses interest, they automatically receive an email with a link to the deal room where they can access the complete deal package.

The offering memorandum is the document that goes to lenders as part of your deal presentation. This is different from marketing reports or other client-facing materials. The offering memorandum is specifically designed for lender outreach and contains the key deal information that lenders need to evaluate your financing request.

Variable inputs allow you to customize email templates with information that changes based on each lender or deal. For example, you can use inputs like the lender contact's first name, which will automatically populate for each recipient. Most inputs are simple text replacements, but two inputs create hyperlinks: the property address (which links to Google Maps) and the deal room link. Only these hyperlinked inputs may affect email deliverability, so it's best to keep initial outreach emails text-only and include attachments or deal room links in follow-up communications.

You can preview your offering memorandum by navigating to your deal, clicking the three dots next to the OM, and selecting edit. This will show you exactly what the memorandum will look like to lenders. Lenders will be able to see both the offering memorandum and all uploaded files in the deal room.

The deal room is Lev's file sharing feature that allows you to consolidate all deal-related documents in one place and easily share them with lenders. Users particularly appreciate this feature because it streamlines the sharing process and keeps everything organized. Lev is continuously working to improve the process and reduce manual work required to create professional-looking deal books.

The AI feature that suggests updates to manually entered numbers based on newly uploaded financial documents is available but still improving. When you upload updated financials, the AI should ideally suggest changes to numbers you previously entered manually. However, the AI doesn't perform calculations—it only extracts existing data from your uploaded documents. Any manual edits you make won't automatically recalculate other fields.

Yes, your email data is completely secure and private to your organization. All contacts, conversations, and deals remain within your private environment and are not shared with other users on the platform. Lev has undergone rigorous privacy policy testing and security certification through Microsoft and Google to ensure data protection. You have two options for email integration: full access to organize historical emails from lenders in your database, or limited access that only tracks new email threads created within Lev. With limited access, only emails with Lev's unique thread ID are tracked, and if conversations move off that thread, tracking stops automatically.

The lender directory shows institutions rather than individual contacts by name. However, if you need to find a specific contact at a lender or locate where someone has moved to, you can reach out to the Lev team for assistance. As long as you can demonstrate a legitimate business relationship or reason for the contact, the team can help surface that contact information for you manually.

You can get support in two ways: use the chat icon in the platform to reach the Lev team directly for real-time assistance, or visit the help center at help.lev.com for detailed guides on memo editing and formatting. The team is available to help with formatting issues, image problems, or any technical difficulties you encounter. For complex issues, they can jump on calls or make edits behind the scenes as needed.

To generate a lender list, you need to provide five key pieces of information: 1) Property address (determines the market), 2) Asset type and subtype, 3) Sponsor location, 4) Loan amount, and 5) Loan type and transaction type. These parameters serve as the primary filters that determine which lenders will appear in your suggested lender list. Once you complete this basic deal information, the platform will automatically suggest the top-fitting lenders based on these criteria.

When you add a new contact, you'll see a toggle option called "enrich contact." If our system has information for that contact in our database, this feature will automatically populate available fields like phone numbers and other contact details for you. This saves you time by reducing manual data entry and helps ensure you have complete contact information without having to research and input everything yourself.

No, we recommend keeping your initial outreach emails free of attachments, links, rich text, or PDFs. This is important for two reasons: first, it helps ensure your emails don't get caught in spam filters, especially when reaching out to new lenders who may have strict email firewalls. Second, keeping the initial message straightforward and attachment-free makes it easier to get a response. If a lender is interested and wants more information, they'll ask for it, and you can then provide your executive summary or other materials in follow-up communications.

Yes, absolutely. The platform supports the full deal workflow from creation to lender outreach. The process includes setting up your email integration so all communications appear to come directly from you, inputting deal information, selecting appropriate lenders, and conducting outreach. You'll also have access to AI-powered offering memorandum creation and document sharing through the vault. Whether you're working on a refinance or acquisition, you use the same deal creation process and simply select the appropriate transaction type when completing your basic deal information.

Lev matches deals to specific contacts based on multiple factors including geographic territory, property type, and historical transaction data. For example, if you have a hospitality deal in Illinois, the platform will route it to the contact who covers the Midwest region and specializes in hospitality properties. This matching comes from aggregated transaction data, lender feedback, and direct conversations with lending institutions. Different lenders have different structures - regional banks typically have contacts for specific territories and asset types, while larger institutions like debt funds may have specialized contacts for entire asset classes nationwide. If a contact redirects you to someone more appropriate, the system automatically updates to improve future matching.

You can access your completed memo in several locations within the platform. The primary way is to click on "Resources" at the top of your screen, then look for "Debt Financing, Offering Memorandum" and click the three dots on the right side to select "Edit." You can also find memo creation buttons directly on deal pages in the resources section, and in the top right resources tab under "Add Content." Once you access the memo, you can click through the tabs to review and edit sections as needed.

Emails come from your email address from the very beginning when you send outreach. However, lenders don't automatically see your deal just by being added to the placement table or having access to the vault. You must actively trigger their access by sending them the initial email through the outreach tab. Once you send that email, they receive permission to view the vault and memo. All email responses appear in both Lev and your regular email client (like Outlook). As long as responses stay within the same email thread, they'll be captured in both places.

You can check email delivery status by clicking into individual conversations and reviewing the email details. If an email bounced back, you'll see clear error messages like "Message couldn't be delivered" or "rejected your message to the following address." However, emails that go to spam folders don't always produce bounce-back notifications, making them harder to detect. The system will show a "last reply date" when something has been sent out successfully.

Once you've added lenders to a deal, they appear on your placement table where you can conduct outreach, view email conversations, and take notes. Click on the deal and navigate to the outreach tab to see all lenders associated with that specific deal. For more detailed lender information, you can use the insights tab and interact with the map feature to drill down by location and see specific transactions by state or region.

You can view lender pass reasons through the activity history section. When you go to your past deals and click on "Select Lenders," you'll see an activity history at the bottom. Simply hover your mouse over any lender entry to see details about the deals they were sent, their status, and the specific reason why they passed on the opportunity. This information is automatically captured in the activity and notes section for each lender interaction.

It's recommended to reach out to 10-15 lenders per deal to ensure you have enough conversations going to effectively evaluate your options. Not all lenders will provide terms immediately - some may pass on the first contact while others might take time to respond. There's no hard cap on the number of suggested lenders (the system isn't limited to 50), though you can only add up to 150 lenders to a placement table at one time. You can also filter lender types to focus on specific categories that best fit your deal.

You need to complete the basic deal information first, including financial data such as total cost basis and stabilized value. These inputs are crucial because they help the AI build out your deal book with accurate numbers and generate the data room properly. While you don't need every single detail filled out initially, having the core financial information ensures the AI can effectively create your materials.

Currently, automatic deal creation from internal team emails is not available and would need to be done manually. However, this feature is actively being developed and is expected to be released within the next few weeks to a month. In the meantime, you'll need to manually create deals in your pipeline when team members share new opportunities via email.

No, emails are sent one by one, not all at once. When you click 'Send' or 'Next', you'll be taken to a preview screen where you can review everything before final sending. The system will then take you to the follow-up settings where you can configure automated follow-up emails. By default, if lenders don't respond, an automated follow-up will be sent after two business days at 9 AM Eastern to bump your deal back to the top of their inbox.

When forwarding conversations to assistant@lev.com, include the deal ID in the email body. You can find the deal ID in your browser's URL when viewing a deal - it's the 5-digit number that appears between 'deals/' and '/overview'. Simply add a note like 'this is for deal [ID number]' in the forwarded email. While the AI can often figure out the context without the ID, including it ensures the conversation gets mapped to the correct deal.

No, you can set up your company profile once in Settings under 'My Profile' and 'My Company'. This information automatically pulls into any 'Meet the Team' slides built within your memos. You can include details like liquidity, net worth, assets under management, and background information. Alternatively, you can upload company documents to your Files section and pull them into specific deals as needed. When uploading documents, you'll have the opportunity to properly label each file so lenders can easily identify what each document contains.

Yes, you can archive deals using the archive folder feature. When archiving a deal, you'll be prompted to provide a reason for archiving it. Archived deals can be easily restored if they come back alive for any reason - simply go to your deals section and take the deal out of the archive. This approach preserves all your data including any placement tables you've created, rather than permanently deleting the information.

Yes, you can start lender outreach with minimal deal information. Focus on getting the essential details accurate - property address (for correct market matching) and loan request amount within the right range. You can estimate other financial inputs initially and edit them later. This allows you to see your potential lender list and even start preliminary conversations with lenders before finalizing all deal details.

Lenders only see the information you explicitly share with them - they don't automatically receive all the financial details you enter during deal creation. When you first reach out to lenders, it's recommended to send a clean email without attachments or data room links. The financial information you input is used to populate AI-generated deal books and organize data room materials, but lenders will only see this information if you specifically send them those materials. In the data room, lenders can view documents marked as available to all lenders, and they can request access to additional documents that require approval. You'll receive email notifications when lenders request additional materials, and you can approve or deny these requests.

Yes, you can communicate with borrowers and sponsors directly through the Lev platform, not just lenders. The platform is expanding to handle more of the equity side of deals and support communication with various deal participants including borrowers, sponsors, equity contacts, attorneys, and other transaction parties. You can add these contacts to your deal and send emails directly through the platform using the same email composition and outreach features available for lender communication. The platform's goal is to help you manage relationships across all aspects of your deals while also introducing you to new lending relationships.

The loan amount fields refer to each lender's program limits, not your specific loan request. You can view a lender's verified loan ranges by clicking into their profile and selecting the "Programs" section, which shows their minimum and maximum loan amounts along with other parameters like asset types. When you input your loan request amount during deal creation, the platform automatically filters out lenders whose programs don't match - for example, if you need $3 million but a lender only does loans from $5 million and up, they won't be suggested as a match. However, if you have an existing relationship with that lender, you can still manually send them deals outside their typical program parameters.

If a lender you want to contact isn't in the suggested list, you can add them manually. Scroll down to find the "Add new contact" option. When you upload contacts, Lev matches them to existing lenders in the database using domain names and contact information. All the lenders shown in your list are the ones you originally provided - Lev doesn't change your original contact list.

Currently, Lev maintains strict lending criteria to ensure quality matches and prevent irrelevant outreach. However, the platform is developing AI improvements to handle gray areas and borderline matches more effectively. If you need lenders that fall slightly outside the parameters (like a $27M deal for lenders with $30M minimums), the capital markets team can manually add appropriate lenders to your deal. You can also add any lenders manually if you have their contact information.

Yes, you can use Lev for SBA loans. While there isn't currently a specific SBA filter, many banks in the Lev network have SBA programs. When you send your deal to banks, simply specify that it's an SBA deal in your email, and they'll route you to the appropriate SBA contact. The platform is working on enhancements to better surface SBA-specific lender contacts and filtering options.

You can add photos to your presentation in several ways. When you upload multiple photos, the first slide will typically display four photos in a gallery format. You can add additional gallery slides (keeping them to four photos maximum per slide to avoid formatting issues) or use photos as background images for specific slides. All uploaded photos remain accessible in the system, so you can use them on any slide without re-uploading from your desktop.

Team members can only see deals they've been specifically added to. To view who has access to a deal, click the list view under the plus icon to see all team members involved. You can add new team members to specific deals by clicking into the deal and using the add function on the right side. However, some users may have admin profiles that allow them to view all deals across the organization.

To switch contacts for unresponsive lenders, update the current contact's status to "unresponsive" by clicking the done button and changing their status. Once marked as unresponsive, you'll be able to reach out to a new contact at the same lender. The best workflow is to mark the previous contact as unresponsive and then relaunch to the new contact.

Yes, all deal data and lender interaction history remains accessible indefinitely. You can reference deals years later to see which lenders you contacted for similar transactions. The platform maintains a complete activity history for each lender, allowing you to track all past interactions and make informed decisions about future outreach based on previous responses and preferences.

Yes, you can schedule emails to send automatically. After clicking "Launch to all lenders" and reaching the send screen, look for the dropdown arrow next to "Save and send." Click the arrow to access scheduling options where you can choose to send the next day at 9 AM or 12 PM, or select a custom date and time that works best for your outreach strategy.

Yes, you can add more lenders beyond the initial top matches. Click "Add lender" in the top right corner to access additional lenders from your total match list. You can add them one by one by clicking "add to deal" next to each lender's name. However, it's recommended to start with smaller batches (around 25) rather than sending 80+ emails at once, as large bulk sends can trigger spam filters or cause email security systems to flag your account as potentially compromised.

Yes, Lev Memo is currently available in production and ready to use. This standalone memo editing tool allows you to edit your deal memos directly in the native software before publishing, rather than working with static PDF versions. You can access it through the deal room section where your previous deal documents are stored, make your edits, and then publish back to save your changes.

Lev uses a dynamic ranking system that continuously learns from lender feedback and market activity. When you send a deal to a lender who declines (even if they theoretically fit the criteria), they move lower in the ranking for similar future deals. Multiple negative responses can eventually remove them from recommendations entirely. The system also uses AI to scrape transaction data from the web and automatically updates lender programs and capabilities. This creates increasingly accurate lender matches over time, while still allowing flexibility for changing market conditions and lender appetites.

Lev follows a standard SaaS sales cycle that typically takes 14-30 days. The process begins with lead qualification, followed by 2-3 calls with an account executive including a discovery call, product demo, and trial planning session. After the initial conversations, you'll receive a two-week trial period to test the platform. The company prioritizes thorough onboarding to ensure you understand all platform features and can maximize value from day one.

Lev's pricing varies based on company size, with smaller firms (1-2 person teams) typically starting around $12,000 annually. The platform follows a standard SaaS pricing model with annual increases of 5-10%. There are no major price jumps or surprise fees - just modest yearly adjustments typical of software subscriptions. Larger enterprise accounts may have custom pricing arrangements, and longer-term contracts can offer more favorable terms.

To connect your email account, click on the bottom left corner of the app and navigate to Settings > Connected Accounts. Choose whether you use Microsoft or Gmail, then connect your email like you would with any other app. Once connected, we'll search your sent emails to lenders (going back approximately 1-2 years) and provide you with a list of contacts we found in your address book. You can then accept or reject any of these imported contacts before they become part of your contact list.

To remove files from your deal, go to the Resources section and locate the file you want to delete. Click on the three dots next to the file, then select either "Delete" or "Remove from deal." If you want to keep the file hidden but not deleted, you can change the file permissions to "by request only" so it won't be visible unless specifically requested.

Yes, brokers do use the platform. Lenders generally respond very positively to deals coming through our system because the deals are typically within their program parameters, which helps maintain strong relationships with lenders. You cannot simply access all lender contacts in bulk - you must match to them within a deal or have your own contact information. When you reach out to lenders and mention you found them through our platform, they're often more receptive than they would be to traditional broker outreach.

There are two ways to add guarantor information: 1) Click the pencil icon on any slide to edit directly and add sponsor details or bio information, or 2) Go to the Network tab, click on Sponsor, then Profile, and select "Add sponsor information." You can either add individual guarantors as separate sponsors or keep the entity sponsor and include guarantor details in the "About Me" section, which will populate in the deal book slides.

To save changes you've made to content, simply click "Back" and your changes will be locked in automatically. For final publication of your memo, click the "Publish" button in the top right corner. After making changes, it's recommended to refresh your screen to ensure everything has been saved properly.

Lev typically avoids including document attachments on the initial outreach email to lenders. However, you can attach documents in follow-up emails or send them directly from your regular email client (like Gmail). Any documents you send outside of Lev will automatically appear in the email thread within the platform, where you can view and download them as needed.

To access additional lenders beyond the recommended ones, go to your deal and click "Add Lenders" on the right side of the outreach section. Use the lender type filters at the top to customize your options - you can turn off banks and credit unions while turning on hard money lenders or debt funds. The filters include banks, credit unions, debt funds, life insurance companies, and hard money lenders. Adjusting these filters will show you different lenders in alphabetical order based on your preferences.

Lev matches you with the best contact based on internal transaction data, but you may not see all available contacts at a lender by design. To add your own contacts, click "Add Lenders" at the top of your placement table, then select "Add New Contact" on the left side and enter their email address. You can also access contacts through the "My Network" tab. Once you add custom contacts to your network, they'll appear as options when you're working with that lender, giving you the choice between Lev's recommended contact or your preferred contact.

Currently, Lev helps you through the financing process from signed LOI to term sheet and closing. We don't provide full pipeline management for post-closing activities like appraisal scheduling or ongoing deal management after you've selected a lender and closed the deal.

Recipients will see your corporate email address as the sender when you send emails through Lev. However, when they access the deal room or files, those will show Lev branding - similar to how a Dropbox link would display Dropbox branding while the email itself comes from you.

NOI stands for Net Operating Income - the annual income of the property after operating expenses. Enter the yearly net operating income for your property. If you don't have this information readily available for certain deal types, you can enter zero for now and provide more detailed financials later in the process.

After writing your email, click "Save as Template" and give it a name (like "Housing Outreach"). You can edit and reuse this template later by selecting it from the email template dropdown. When you're ready to send, click "Preview and Send" - this will show you what the emails will look like to each recipient without actually sending them. There will be one more confirmation step before the emails are actually sent out.

The sponsor list pulls from sponsors that your team members have previously added across all deals. When anyone on your team adds a company as a sponsor, it gets added to your overall network and becomes available for future deals. If you don't see the sponsor you're looking for, you can scroll to the bottom of the list and click "Add New Sponsor" to create a new entry.

Automated market research capabilities are currently in development and expected to be released in Q1. The team is working on different layers of research functionality, including company-level and market-level analysis. This feature is not yet available but is actively being developed.

When you click "Launch to Lenders," it opens the outreach template where you can customize your message. The system has multiple confirmation steps before emails are sent:

1. After editing your template, click "Preview and Send" to review the email format
2. Click "Next" to proceed to the final confirmation page
3. Only when you click "Save and Send" will emails actually be sent to lenders

Emails are sent in batches (every 10-30 seconds) to avoid triggering spam filters. You can also set up automatic follow-up emails for non-responses.

While the AI works best with organized files that have data separated into different tabs or sheets, it can handle messy Excel files better than you might expect. The AI can read multiple tabs and pull context from various sections of your spreadsheet. Even if you think your file is disorganized, it's worth uploading it to see what the AI can extract. The more information you provide, the better the results will be.

The new Lev Memo product is scheduled to launch on January 2nd, pending final preparations. The platform has been in development with beta testing and customer feedback collection to ensure the best possible experience at launch.

The expiration date you set for your deal typically won't significantly impact your lender list or lender rankings. Whether you set it for end of year or a specific date like mid-February, the system focuses more on deal type and lender capabilities rather than timing. The expiration date is primarily helpful for setting expectations with your team and the borrower about the deal timeline.

Minor changes like updating financial details won't affect your lender list as long as core parameters remain the same. However, your lender list may change if you modify major parameters like property address, loan type, or loan amount. Additionally, the list can be updated when the platform receives new program data for lenders or when filter types are adjusted.

To update deal information, click 'Done' at the top of your current screen, then go to the 'Overview' tab. On the right-hand side, scroll down to find the section you need to update (financial information, loan information, etc.) and click the pencil icon to make changes. Note that once you've reached out to lenders or added them to your placement table, certain core details like address, loan type, and loan amount cannot be changed as they significantly impact lender matching.

When lenders are incorrectly matched to deals they don't finance (such as a non-hotel lender being suggested for a hotel deal), the AI system reads this feedback and automatically flags it to the capital markets team. They will then update the lender's program data to prevent similar mismatches in the future. The platform continuously improves its matching accuracy through this feedback loop.

Yes, Lev can help you find purchase financing for auction properties. When setting up your deal, specify that it's an auction property and select lenders who have appetite for this type of financing. You'll want to reach out to lenders well in advance of the auction date to discuss their requirements and timeline, as auction financing often has unique timing constraints and due diligence considerations.

To send your deal to lenders, you'll need to complete these steps:

1. Connect your email to Lev (this is required for bulk outreach and tracking)
2. Review and customize your lender list, adding contacts as needed
3. Go to the Outreach tab and use the Actions dropdown to launch bulk emails
4. Customize your outreach template using variables for lender names and deal specifics

Once your email is connected, you can send to multiple lenders simultaneously and set up automatic follow-ups. You can also save email templates in Settings for future use. For emails to be tracked in Lev, make sure to send them through the platform rather than directly from your email client.

To filter for alternative lenders in the marketplace, scroll to the top of the lender list and use the filter options. You can uncheck traditional banks and select alternative lender types like hard money lenders. You can also add credit unions or keep some banks in your search if desired. After making your selections, click "Update my results" to see the filtered list of lenders that match your criteria.

Deal room access is controlled automatically through domain name verification. When lenders request access, they enter their email address and the system verifies their domain (e.g., @examplebank.com). The approval process happens automatically on the backend - there's no manual approval required from you. The system uses the domain name to authenticate the lender, similar to two-factor authentication. Each lender receives a custom link embedded in your email thread that's specific to their domain.

The platform can handle a wide variety of deals, including complex transactions like hard money deals with environmental issues, property condition problems, or quick-close requirements. Even for large portfolio acquisitions or deals where you're working with specific brokers, you can still use the platform to input deal parameters and see which lenders are suggested. Many users find this helpful for identifying relationship lenders or getting carve-out agreements, even if they don't launch the full deal process through the platform.

When you send outreach emails to multiple lenders on a deal, the system creates separate email threads for each lender rather than one long BCC chain. Each lender gets their own unique thread ID that's associated with their domain name. This means conversations with different lenders remain separate and organized - when one lender replies, it only appears in their specific thread, not mixed with communications from other lenders on the same deal.

This web research capability is not currently available, but it's actively being developed. The feature will allow Lev Memo to automatically scrape property photos from property websites and pull sponsor information from company websites, including bios and company history. This functionality is expected to be available in late January to early February 2026.

Lev uses simple, focused email templates designed to maximize deliverability and response rates while avoiding spam filters. The templates focus on the four key pieces of information lenders want to see: your location and background, asset type, property location, loan type, and funding amount. This approach avoids "word soup" that busy lenders often ignore and prevents emails from being flagged by spam filters. The streamlined format has proven effective for getting responsive contacts rather than just reaching high volumes of unresponsive recipients.

Yes, Lev currently has approximately 700-800 lenders available for preferred equity and mezzanine financing. However, broader equity contacts like family offices are not yet available on the platform. We're working to expand this functionality within the next 6 months, but we want to ensure we provide high-quality, verified contacts rather than uploading thousands of unverified equity sources that could create issues for users.

To change the primary contact for a lender, go to the conversation thread and locate the current contact's information on the right-hand side. Click the X next to their name to remove them, then start typing the new contact's email address in the field. The system will suggest the contact and you can add them as the new primary contact. Alternatively, you can mark the current contact as "unresponsive" from the lender status dropdown, refresh your browser, and then click "replace" next to the unresponsive status to have the system suggest a new contact.

The AI deal book feature reformats and reorganizes your existing content rather than adding new information. It takes the documents you upload and automatically generates a presentation-style deal book that looks more polished and professional. The AI essentially does the manual formatting work for you, creating sections like executive summary and market overview from your uploaded materials, but it doesn't create new data or analysis beyond what you've already provided.

To create a deal package: 1. Click on your deal name at the top and select "prepare deal package", 2. Choose "get started with Lev" to use the AI feature, 3. Upload your files (such as underwriting models, project overviews, sources and uses, budgets, etc.) - you're not limited to the recommended file types, 4. Click "generate" and the AI will take about 5 minutes to process your files and create a presentation-style deal book. If the generation doesn't work properly, go to the deal overview, select "complete the deal room", upload additional files if needed, and regenerate the sections using the upload icon at the top.

When you're composing emails in Lev Memo, the currently selected lender will be visually highlighted with a shade that's lighter than the other lenders listed. This visual indicator helps you quickly identify which lender you're actively working with as you type your email.

You can enter either the property address or a custom deal name in the deal name field. If you use an address, it will auto-populate from the address database, but there's a separate address field as well. After entering your deal name, make sure to click off to the side of the address dropdown list to avoid accidentally selecting an address. The address information helps determine the county and market for your deal.

To set up phone verification, click on the mobile number field and enter your phone number. You'll receive a verification call from the system with a verification code. Once you complete this one-time verification process, you're all set. For future calls, the system will call your cell phone first, then connect you directly to the lender without requiring verification each time.

Look for these visual cues in your email dashboard: emails marked "In Reply" with a next step indicate the lender was the last person to respond, meaning it's your turn to reply. The latest note will give you a quick summary of what's happening. When you click on any conversation, you can view the full email thread to see the complete back-and-forth exchange. You can choose between manual responses (where you handle each reply) or automated responses (where interested lenders automatically receive emails with deal room links).

Currently, sponsors cannot upload documents directly through the portal, but this functionality is being developed as part of Lev Vault. In the meantime, you can use the task assignment feature to request specific documents from sponsors. You can assign different documents to different team members at the sponsor company and send automated requests for only the files you need at each stage of the process. The system will track who owes which documents and allow you to follow up accordingly.

The current version of Lev Memo generates basic 8-10 slide presentations but does not understand hotel-specific content like STAR reports or create hospitality-focused underwriting statistics. However, an enhanced version is in development that will better handle industry-specific documents and allow you to set predetermined templates. This upcoming version will be able to digest STAR reports and other specialized information to create more sophisticated, customized presentations for hotel deals.

Lev Memo only uses images from the documents you upload (PDFs, Excel files, etc.). The AI extracts these images and selects the best ones for cover pages and design elements. We do not search the web for images due to licensing concerns. If you want to add new images, you can search our limited library of fully licensed images, but this selection is smaller than what you'd find in a general web search.

The quality of your output depends directly on the quality and quantity of information you provide. Upload as much relevant data as possible upfront, including high-quality images, detailed Excel spreadsheets, comprehensive property information, and any supporting documents. The more complete data the AI has to work with, the better it can fill out details and create a higher-quality presentation.

Lev only tracks the initial email thread created when you launch a deal to lenders. This tracking is solely for organizing your inbox and automatically updating deal status (such as moving deals to "terms received" or "lender pass" categories). If you or the lender respond outside of the original Lev-created thread, those communications are completely private and not visible to Lev. All ongoing negotiations and discussions happen directly through your email without Lev involvement.

Lev does not provide visible underwriting criteria or approved vendor lists for each lender. Instead, our platform automatically handles this filtering behind the scenes when generating your suggested lender list. The system uses our database of lender program requirements to match your specific deal (based on asset type, market, and deal characteristics) with appropriate lenders. This eliminates the need for you to manually review individual lender guidelines, as anyone on your suggested list is already pre-qualified for your deal type.

You can view deals from other team members by clicking on "Deals" and navigating to the appropriate section (such as "Pre Launch" for deals that haven't been launched yet). If you can't see a colleague's deal, it may be because deal access has been separated for privacy. To add team members to a specific deal, hover over the deal team section and click the pencil icon that appears. You can then add team members and choose their permission level - either full access or view-only access.

The amount of information required depends on which features you want to use. For basic functionality, you only need to enter basic deal information including the address (to determine market), loan request amount, loan type, and asset type. However, to access the lender search feature and get a curated lender list, you'll need to provide financial information as well. This financial data is used for loan sizing calculations, lender matching with hard filters, and populating deal rooms when you outreach to lenders.

No, lenders don't need to create accounts or log in to view your documents. You have multiple options for sharing: you can download deals as PDFs and send them as email attachments, or you can send lenders custom secure links. When you send a custom link via email, the system recognizes the lender's email domain and allows them to view documents directly without any login required. For security, if someone forwards the link to a person outside the lender's company, they won't have access.

Lev regularly releases new features and improvements. Recent and upcoming updates include enhanced contact management that shows individual contact details, deal history, and email correspondence for each person in your network. You'll also be able to communicate directly with contacts through their contact page without launching a deal. Additional improvements include the ability to make phone calls through the software to lenders, updated deal viewing options, and various user interface enhancements.

There are three ways to share deal room access with lenders:

1. Download and send documents directly - The least efficient method, as you're sending individual files rather than providing platform access.

2. Copy the general deal room link - This creates a shared link that any lender you've contacted can access using their business email. However, lenders will see a simplified view without full platform navigation.

3. Use lender-specific links (recommended) - Go to the Outreach tab and find the specific lender's email conversation. Each lender has their own secure deal room link that only they can access. This is the most secure option and provides the best user experience.

For initial outreach, it's generally better to wait until the second contact before sharing links with new lenders to avoid spam filters. For existing relationships, you can include the link in your first message.

You can manually update lender statuses by clicking on the status dropdown next to each lender in your outreach conversations. The available statuses include 'New', 'Term Sheet Received', 'Lender Pass', and others.

To change a status, simply click into the specific lender's outreach conversation and select the appropriate status from the dropdown menu. This is particularly useful when a lender responds outside the platform or provides feedback that wasn't automatically captured. You can also manually add terms to conversations if needed, and the system will recognize when you've received terms and update the status accordingly.

Yes, you can compare multiple term sheets using the Quote Matrix feature. Once you start receiving terms from lenders, the AI automatically reads and extracts terms from emails, converting them into structured term sheets.

To access the comparison view:

1. Go to the Actions menu on your deal
2. Select 'View Quote Matrix'
3. You'll see all received terms displayed side by side in a table format, including loan amount, rate, recourse, and other key terms

You can also export this comparison table to Excel for further analysis or sharing with your team.

When you upload lender contacts, the system matches them to existing lenders in the database based on their domain name. If the lender doesn't exist in the database, it gets flagged for the capital markets team to create the lender profile.

Currently, the system doesn't automatically scrape your previous email history with uploaded contacts. However, when making lender recommendations, the platform prioritizes your contacts over its own suggestions. If both your contact and a platform contact exist at the same institution, your contact will be recommended first, though you'll have the option to choose either one based on program fit and your relationship preferences.

More automated contact enrichment features, including AI-powered data gathering from websites and LinkedIn, are being developed and will be available soon.

When lenders access your deal room, they'll see the same document view that you see on your end. To request additional documents, lenders need to scroll down in the deal room where they'll find the files available for request.

If lenders are having trouble locating the document request feature, you can guide them to scroll down past the initial documents (like the offering memorandum) to find the section where additional files can be requested. The interface shows both available documents and requestable items in the same area.

For the best experience, consider using lender-specific deal room links from your Outreach tab rather than the general deal room link, as these provide a more streamlined access experience.

When you're confident a property will appraise higher than your purchase price, it's generally recommended to lead with the higher value if you believe you can support it with a proper appraisal. This gives you a better loan-to-value ratio and potentially better rates. However, it's easier to improve your position by starting conservatively and moving to a better loan-to-value ratio than starting optimistically and having to request higher leverage later. You can mention in your outreach that you expect the property to appraise at the higher value when properly evaluated. Remember that lenders won't see the actual appraised value until you provide it to them.

Yes, you can upload documents in bulk by clicking the upload button or cloud icon in the resources section. The platform provides recommended document categories for your specific project type. To see these recommended documents, scroll down to the Resources section and click on "Prepare Deal Package" - this will show you the recommended document types for your particular project. You'll also find options like "Supporting Documents" with dropdown menus that reveal additional categorization options.

Yes, you can add any lender contact to the platform, whether they're in the Lev network or not. When you input an email address, the system will check if they're already a connected lender - if so, their information will automatically populate. If the lender exists in the database but the specific contact doesn't, you can add them as a contact at that lender. If neither the lender nor contact exists in the system, you can create them as a private contact that only you can access - they'll appear under "Other" as the lender type until they become a vetted lender in the network. You can add any lender from your network to any deal, regardless of whether they match the program criteria.

You can view detailed lender program information by going to the "Add Lenders" section and searching for the specific lender in your "My Network" tab. Click on the lender's name, then navigate to the "Programs" tab to see all their verified program data. This will show you specific loan types they offer (such as CMBS, bridge, debt fund), loan size ranges, and other program details. The interface also displays whether loans are bridge or permanent, and may show additional details like "heavy bridge" for larger deals.

The closing checklist feature automatically creates a checklist once a lender sends you their closing requirements. The system can see all the files you already have in your vault, tell you which items are already marked as complete and which haven't been received yet, and enable you to request missing files from whoever they're assigned to. This automation helps eliminate common issues like missed items, duplicate requests from lenders, and the frustration of finding and resharing documents that were already submitted.

Currently, lenders can download files that are shared with them but cannot upload files or make live edits to shared documents. The ability for users to edit certain data like lender program information is planned for the future, but requires careful verification to maintain data integrity across the platform.

When you send an email to a lender, the link takes them to your published deal room view, where they can see your offering memorandum displayed in the center with supporting files listed below. The main technical goal of getting a response from lenders is to get your domain whitelisted by their email system, which allows you to communicate freely without your messages ending up in their spam folder.

Yes, you can create your own offering memorandum. Start by clicking "Get started with Lev" to open the deal room, then upload your own OM and any supporting files you normally share with lenders. The AI will scrape this information to compile it into an 8-10 slide deck. You can also upload a broker's OM as a reference document while still creating your own deal room materials.

The platform focuses exclusively on commercial property lenders, not residential lenders. The lender database includes various types of commercial financing sources that are matched to your specific deal requirements.

Yes, the deal room displays all the materials you've uploaded to your deal. It functions like an interactive file repository where you can access and share all your deal documents. The platform reviews these uploaded files to generate deal book information and other materials based on your submissions.

In the outreach tab, you can manage lender contacts in several ways:

1. Update redirected contacts: When a lender responds and redirects you to a better contact, click on the conversation to open the drawer, then replace the primary contact. All future correspondence will be tracked under the new contact.

2. Replace unresponsive contacts: For contacts marked as unresponsive (either manually or after not responding to multiple emails), the AI will suggest alternative contacts at the same institution that you can use instead.

3. Return to lender selection: Click the "Add Lenders" button to go back to the suggested lender list where you can select additional lenders for outreach.

Several new features are in development to enhance your workflow:

Enhanced Deal Room: An improved AI system that can automatically generate professional offering memorandums (6-10 slides) from your uploaded materials including rent rolls, photos, and existing documents. This process will reduce what typically takes two weeks down to 5-10 minutes.

Outreach Automation: Advanced email tracking and task management in the network tab that will automatically create follow-up reminders when contacts haven't responded or when you're waiting for materials from clients or lenders.

Lev Vault: A comprehensive closing software tool that will allow you to handle deal closings entirely within the platform instead of using external systems.

C-PACE financing isn't currently available as a specific filter or tag in the system. However, you can search for C-PACE lenders using the Market tab's pulse items section, which aggregates data from website scrapes and LinkedIn to show what lenders are currently doing. Simply search for "C-PACE" or "PACE" to find relevant lender activity.

The platform is working to build deeper C-PACE filtering capabilities. For specific C-PACE financing needs, you may want to contact the capital markets team for personalized lender recommendations based on current market knowledge.

Both features accomplish similar outreach goals but work slightly differently:

Send Follow-up: Provides you with pre-designed follow-up templates specifically for continuing conversations with lenders who haven't responded.

Bulk Email: Takes you to a blank outreach interface where you can create custom messages.

You can send manual follow-ups anytime by going to the outreach tab, selecting lenders using the checkboxes (or selecting all in a specific stage), and clicking the bulk email option at the bottom of the screen. This works in addition to any automatic follow-ups that are already scheduled.

Once documents are uploaded and processed, you cannot remove them at later stages of the deal setup. However, you can remove documents during the initial upload phase before proceeding. If a document is removed after being processed, any facts that were extracted from that document will also be removed from your deal. For best results, carefully review your document selection before uploading.

There's a known issue with the automatic lender pass follow-up feature where responses are sometimes sent even after lenders have already provided detailed explanations for passing on a deal. This can create awkward situations where lenders feel their explanations weren't acknowledged. We recommend temporarily disabling the automatic follow-up feature and manually responding to lender passes until this issue is resolved. You can manage this setting in your account preferences.

After completing an action, you can navigate using the main menu options. For lender research, go to "Suggested Lenders" and clear any existing search terms to see fresh results. To view market data and recent lending terms, click on the "Directory" tab and then select "Recent Terms" to access live market intelligence. Use the filter button (funnel icon) to narrow results by market and asset class for more relevant data.

Two major features are in development: First, Lev Memo (offering memorandum generation) is being enhanced with version 3 coming in the next few months. This will include more customization options, improved user experience, and the ability to save templates for consistent formatting across deals. Second, Lev Vault is being developed as a comprehensive file sharing and deal management system. This will enable you to handle the entire deal process through closing, including document sharing with borrowers and lenders, deal checklists, and tracking deliverables - essentially expanding Lev beyond origination into the closing process.

Yes, you can share external data room links rather than uploading files to Lev. You can include the link in your executive summary or other communications, and lenders will be able to click on it to access your data room. This approach is particularly useful when you already have files organized in another platform and want to avoid duplicating work by downloading and re-uploading hundreds of files.

Lev provides market intelligence features that help you get a pulse on current market conditions during preliminary client discussions. You can access insights in the toolbar that shows feedback from other deals, including information about lender appetite, recent quotes, and terms. This data helps you understand who might lend on your deal and what terms to expect. However, Lev doesn't automatically update lender program data based on single insights to maintain data reliability - you should use the insights to make informed decisions about which lenders to pursue.

You can manually input terms received via phone calls by clicking on the specific lender and selecting the "Terms" section. You'll have options to enter different types of terms: indicative terms, soft quotes, or actual term sheets. Fill out the form with all the details you received, and this information will appear in your quote matrix. If lenders send detailed terms via email through the Lev platform, term sheets will be created automatically, but phone conversations require manual entry.

You can view lender contact information including mobile and phone numbers in the top right section of each lender's profile. Lev also offers a calling feature - click the call button to enable call forwarding, which will connect the call through your cell phone after a verification process. The benefit of calling through Lev is automatic transcription of your conversations, which are then added to the activity notes section for both the deal and the lender conversation. Note that this creates a text transcript, not a recording.

Yes, Lev provides email tracking for communications sent through the platform. You can see if lenders have opened your deal by clicking into their name, which will show you their engagement status. However, this tracking only applies to emails sent through Lev's platform to connected lenders - Lev cannot track external emails you send outside of the platform. For best tracking results, it's recommended to keep all lender communications within the Lev thread.

No, you only pay fees if you close with a new lending relationship that you're introduced to through the Lev platform. If you close with an existing lender that you already have a relationship with, there are no fees charged. The platform helps streamline your outreach and tracking process for both existing and new lending relationships, but fees only apply to new connections made through Lev.

Currently, once you sign a term sheet and move into the closing process, you'll continue using your existing workflow outside of Lev. However, a closing management feature is in development and expected to enter beta testing by the end of the month, with full release planned for early in the next quarter.

The OM feature is entering open beta and will be available to all users through an opt-in process. This beta version is designed to compete with existing solutions by being faster and more robust. Since it's a beta release, it may not be perfect initially, but user feedback will help improve the product. The feature aims to better handle consolidated financial documents and streamline the OM creation process.

Yes, CRM functionality is supported through Lev. Custom CRM integrations typically take 3-4 weeks from initial scoping to full launch. The platform already supports deal tracking and contact management, and you can work with your team to scope out the specific CRM features you need for your workflow.

If some of your lenders are missing after syncing your network, you can manually import them. Create an Excel sheet with the missing contacts including their first name, last name, and email address. Your support contact can then manually input these contacts into Lev so they'll be available in your system for deal distribution.

Yes, Lev is actively working on expanding lender tags to be more granular and include specialized categories like C-PACE providers. Currently, these lenders may be categorized as middle market debt funds or listed under 'other,' but more detailed categorization is in development. You can also use pulse items in lender profiles to search for historical indicators about whether lenders accept specific financing types like PACE.

Sponsor information is populated from the basic information tab when you upload your deal, not from uploaded documents like resumes. To add more detailed sponsor information, go to the Network tab and update the sponsor profile. You can include details like location, assets under management, website, and other relevant information that will help flesh out the sponsor presentation.

Lev is not a broker or intermediary - you maintain full control over your deal narrative and lender relationships. The platform provides tools to make your capital markets efforts more efficient and effective, but you handle all lender outreach and communications directly. Lev works with both sponsors and mortgage brokers, onboarding only reputable groups to maintain strong brand recognition with lenders in the industry.

When you use Lev's email templates or custom deal room links, lenders bypass Lev branding entirely. The custom links take lenders directly to your deal room without showing any Lev interface. These links are domain-specific and whitelisted for each lender, ensuring a seamless experience that appears to come directly from your organization.

Yes, Lev can integrate with CRM systems like Zoho using Zapier. The integration allows for syncing deal data including deal names, status updates, and other key information between your CRM and Lev platform. The typical timeline for setting up a CRM integration is 2-4 weeks, as the process requires careful mapping to ensure all data inputs are properly configured between both systems.