# Email Data Handling > How Lev integrates with email providers and handles data. Source: https://www.lev.com/docs/learn/trust/email-data-handling Last updated: December 2025 --- Overview Lev's email integration enables users to send deal-related emails directly from the platform and automatically track lender responses. The integration connects to users' existing email accounts (Google, Microsoft 365, or any IMAP-compatible provider) and provides workflow automation without requiring users to leave the platform. Technical architecture Our email integration uses an industry-standard middleware layer to securely connect with email providers while maintaining strict data isolation. Data access Understanding exactly what data we access — and what we don't — is critical for evaluating our email integration. Full access — stored Emails sent via Lev We created the thread Replies to Lev threads thread_id matches Headers only — discarded All other emails from, to, subject checked then discarded No access — never requested Non-Lev email bodies No thread_id match Personal emails Not in any Lev thread How Lev processes your emails See how different types of emails are handled — what triggers automation, what data is extracted, and what stays private. Security & compliance Redundancy No single points of failure — if one system goes down, others remain operational Isolation Database instances physically separate from application servers {/* pragma: allowlist secret */} Single Function Each server handles one purpose Deployment Continuous deployment with up-to-date images and configuration management Compliance SOC 2 Type 2 Certified SOC 2 compliance covers LLM usage How we handle your data when processing with AI is critical to our security posture. For detailed information about our LLM providers, data protection guarantees, and what data is sent to AI models, see our dedicated documentation. LLM usage documentation Data handling Data Stored Data Retention Data Ownership Customer owns their data Data is private to the customer's organization Customer data is **NOT used to train AI models** Privacy safeguards Thread-Based Isolation The core privacy safeguard: **we only ever receive the body of emails on threads we initiated.** Manual Inclusion Options For emails started outside the platform that users want to track: 1 CC method CC assistant@lev.com on the email — automatically picked up 2 Forward method Forward the email to assistant@lev.com After manual inclusion, future replies on that thread are tracked automatically. PII considerations Current state No automatic PII detection in emails or attachments. If PII appears on a Lev-tracked thread, it gets stored. Mitigations AI features The email integration powers several AI capabilities to automate deal management workflows. Data privacy guarantee Customer data is **NOT** used to train AI models. AI features process your data for your benefit only. Frequently asked questions Will you read all my emails? No. We only access emails on threads launched through Lev. For all other emails, we receive only headers (to check for thread ID matches) and immediately discard them. We never request or receive the body of non-Lev emails. Can my company see my contacts/emails? Contacts are shared within your team on Lev, but your email inbox remains private. Only emails you explicitly send through Lev become visible to your teammates on a deal. What if our brokers won't integrate their email? The email integration is optional. The platform is fully usable without it. Alternatives: send-only mode, manual CC to{' '} assistant@lev.com, or use Lev for deal management only. What happens if Lev goes down? Emails you've already sent continue to exist in your inbox normally. When service resumes, we resync and catch up on any missed replies. Your email functionality is never affected — we are an overlay.